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About the Role

Chime is seeking an Engineering Manager to lead a team building Jade, an AI-powered financial assistant, within the AI & App Experience (AAX) organization. Jade is central to the Chime member experience, helping millions manage finances and achieve goals through natural, reliable, and trustworthy conversation. This role involves setting technical direction for LLM development, architecting agent systems, and ensuring reliable and safe AI product deployment at scale. The position requires a blend of strong engineering fundamentals and a product mindset, with ownership from problem definition to measurement and iteration. The ideal candidate will be adaptable, a quick learner, and proactive in identifying future needs in the rapidly evolving AI landscape.

Responsibilities

Set the technical direction and architecture for how Chime builds with LLMs on Jade, including agent architectures, prompt strategies, and orchestration patterns.
Design, build, and scale new member-facing capabilities for Jade, from prototype through production.
Build evaluation frameworks, observability, and guardrail systems for shipping LLM-powered features with speed, safety, and confidence.
Develop and harden backend services and internal tooling behind Jade, improving reliability and performance.
Leverage AI and LLMs natively in workflows, using AI-assisted coding and rapid prototyping, and turn one-off AI workflows into reusable systems.
Champion AI-native development practices across the team, setting quality gates and encoding recurring failure modes into shared evaluations and guardrails.
Exercise judgment about where and how AI is applied, deciding which problems get an AI-generated first pass and calibrating model autonomy.
Drive experimentation and rapid iteration through A/B testing and data-informed decision-making.
Partner cross-functionally with product, design, data science, and risk to understand member pain points and deliver solutions.
Contribute to technical design and uphold high standards through code reviews and mentorship.
Participate in on-call rotation, responding to incidents outside of regular working hours when necessary.

Requirements

8+ years of backend or full-stack software development experience in production environments.
Deep expertise in system design, distributed systems, and architectural patterns for high-scale systems.
Proficiency with Python or comparable frameworks.
AI-native fluency: actively build with LLMs, AI code assistants, and generative AI tooling as a daily part of your workflow.
Hands-on experience building or shipping LLM-powered product features (agents, conversation experiences, evals, prompt strategies, or guardrails) at production scale.
A track record of turning AI into durable leverage: reusing and improving workflows, encoding recurring fixes into evals, rules, and tooling.
Sound judgment about where and how to apply AI, calibrating verification effort and model autonomy.
Experience with transactional databases (e.g., Postgres) and caching systems (e.g., Redis).
A strong focus on writing maintainable, well-tested code.
Demonstrated technical leadership across teams: setting direction, driving architectural decisions, and aligning cross-functional stakeholders without relying on positional authority.
A track record of mentoring engineers and raising the technical bar.
A product mindset with a bias toward action: ship v1 fast, learn from real usage, and iterate.
Bonus: experience with agent development, fintech, or startup environments.

Skills

System design
Distributed systems
Architectural patterns
Python
LLMs
AI code assistants
Generative AI tooling
Agent development
Transactional databases (Postgres)
Caching systems (Redis)
Technical leadership
Mentorship
Product mindset

Location

Onsite

Work Type

Full-time
Hybrid

Experience Level

Staff

Salary/Compensations

$223,000.00 - $308,000.00

Benefits

Bonus
Competitive equity package
401k match
Medical, dental, vision, life, and disability benefits
Generous vacation policy
Company-wide Chime Days
1% of time off to support local community organizations
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-office perks including backup child, elder, and/or pet care
Subsidized commuter benefit
In-person and virtual events

About the Company

Chime is a financial technology company that believes everyone can achieve financial progress. Core banking services are designed to be helpful, easy, and free, empowering members to control their finances and work towards their goals.
The company is composed of problem solvers, dreamers, and builders united by a shared focus on their members. Chimers work to out-hustle competitors to bring the mission to life, embodying an owner's mindset and holding themselves accountable.
Chime values boldness, big dreams, and risk-taking, alongside collaboration, embracing diverse perspectives, and giving honest feedback. The culture remains entrepreneurial, encouraging employees to act as stewards of the mission to help everyday Americans unlock financial progress.
The company prioritizes integrity to earn and keep trust, with values embedded in every aspect of the business.
Chime is committed to building a diverse team and inclusive environment, believing this provides a competitive advantage to serve members better and fosters growth.

Equal Opportunity

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances.
We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws.
If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.