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About the Role

Chime is seeking an Engineering Manager to lead a team focused on building Jade, an AI-powered financial assistant within the AI & App Experience (AAX) organization. This role involves leading engineers in developing AI capabilities, guiding architectural decisions, and fostering an AI-native engineering culture. The position requires setting team objectives, ensuring technical quality and safety, and collaborating with cross-functional teams to deliver member-first solutions.

Responsibilities

Build, lead, and hire a high-caliber team of software engineers building Jade, while staying hands-on enough to guide technical direction
Ensure technical decisions support our bar for quality, reliability, and safety, and map to team, organization, and company-level priorities
Set team objectives in alignment with business goals, establish a sense of urgency and direction, and set clear expectations with the team and individuals
Foster an AI-native engineering culture: champion AI-assisted development, set the quality gates that keep AI-generated output production-ready, and help the team turn one-off AI workflows into systems the whole team reuses
Guide the team in shipping LLM-powered capabilities, from agent experiences and evals to the guardrails and observability that keep Jade reliable at the scale of millions of members
Work closely with Product, Design, Data Science, and Risk to launch precise, member-first solutions
Coach and grow engineers around project execution, skill development, and career progression
Encourage innovation and foster an environment of continuous improvement, where the team takes smart risks
Ensure the team maintains strong on-call, monitoring, and incident-response practices for the systems it owns
Contribute to overall engineering initiatives as a member of Chime's engineering leadership community

Requirements

Experience as a software engineer, with depth in relevant tech (e.g., Python, Ruby, React Native, distributed systems, AWS services, and service-oriented architectures) and a deep empathy toward engineering happiness
2+ years of people management experience, including coaching engineers on project execution, skill development, and career progression
AI-native fluency: you build with LLMs and AI tooling yourself, and you actively foster that practice across your team rather than treating it as someone else's job
Familiarity with the challenges of shipping LLM-powered products (agents, evals, prompt strategies, or guardrails), or a strong drive to come up to speed quickly
Experience ensuring technical decisions support quality, performance, scalability, reliability, and security
Interest in pushing the technology, people, and organization envelope to find new ways to deliver for our members
A fascination with how to make teams and people thrive, and the ability to motivate a team through delivery on aggressive schedules and goals
Enjoyment in learning and diving into the deepest levels of how things work

Skills

Python
Ruby
React Native
Distributed systems
AWS services
Service-oriented architectures
LLMs
AI tooling

Location

Onsite

Work Type

Full-time
Hybrid

Experience Level

2+ years of people management experience

Salary/Compensations

$199,000.00 - $275,000.00

Benefits

Bonus
Competitive equity package
Backup child, elder, and/or pet care
Subsidized commuter benefit
401k match
Medical, dental, vision, life, and disability benefits
Generous vacation policy
Company-wide Chime Days
Company-wide paid days off
1% of your time off to support local community organizations
Annual wellness stipend
Up to 24 weeks of paid parental leave for birthing parents
12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.

About the Company

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. Our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Equal Opportunity

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.