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About the Role

The Housing Specialist is responsible for all aspects of client case management related to securing permanent housing. This role utilizes HPD incentives, develops relationships with housing developers, and educates clients on housing programs and procedures.

Responsibilities

• Manage all facets of client case management for permanent housing.
• Utilize HPD incentives for finders’ fees.
• Develop contacts with housing developers.
• Ensure clients understand New York City Housing Authority (NYCHA) forms and procedures.
• Ensure clients understand procedures for all other housing programs.
• Explain New York City Department of Homeless Services – Client Responsibility Procedures to clients.
• Ensure clients sign the “Permanent Housing Agreement” form within 10 days of arrival.
• Maintain communication with the Director of Social Services and Case Managers to resolve housing issues.
• Ensure clients complete and return “Apartment Review” and/or “Client Apartment Rejection Form”.
• Inform clients of their responsibility to visit/view two apartments per week and support with documentation.
• Ensure housing applications are completed within 90 days of eligibility, forwarded on-time, and a copy is maintained.
• Utilize the DHS - Client Assistance and Re-housing Enterprise System (CARES) for various client management tasks.
• Review accessible information from various city agencies using CARES.
• Update information in CARES in a timely fashion as required by DHS.
• Document and follow-up on housing appointments and permanent housing applications.
• Verify all housing rejections and the reasons for rejection.
• Accompany families on housing searches when appropriate.
• Provide on-going housing education to clients through workshops and/or individual counseling.
• Provide clients with a list of suitable available apartments, considering "Domestic Violence" status.
• Advise clients of their responsibility for seeking additional apartments independently.
• Meet and/or exceed Housing Placement Goals set by the New York City Department of Homeless Services.
• Review DSS/APD Housing placements and projected placements weekly.
• Complete reports as required.

Requirements

• At least a High School Diploma/GED is required.
• At least one (1) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required.
• Valid New York State driver’s license and an insurable driving record is required.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Must be computer literate in Microsoft Office.
• May be required to work long hours and a varied schedule.
• May involve traveling throughout various locations in the New York City area.
• May involve lifting and moving objects weighing up to 30 pounds several times a week.

Skills

• Written communication skills
• Verbal communication skills
• Interpersonal skills
• Computer literacy in Microsoft Office

Location

• Bronx, NY

Work Type

• Full-time

Experience Level

• 1+ year of experience

Education Level

• Bachelor’s degree or an Associate’s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is strongly preferred
• High School Diploma/GED required

About the Company

• Children’s Rescue Fund is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.