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About the Role

As the student housing Leasing & Marketing Team Leader, you are responsible for assisting the Community Manager in maintaining all aspects of property operations, with a concentration on leasing, marketing, resident relations, and community functions. The goal is to achieve 100% occupancy through resident retention, leasing current availability, and pre-leasing future availability.

Responsibilities

• Greet prospective clients, qualify, determine needs, present the property and apartment homes, utilize feature/benefit selling, close the sale, and follow-up using Company leasing expectations and procedures.
• Answer incoming phone calls professionally and handle accordingly.
• Complete lease applications and participate in verification, notifying clients of results.
• Maintain accurate client records and update daily reports on notice to vacate, vacancy, and activities.
• Maintain and perform upkeep of the tour route to ensure curb appeal.
• Assist residents with day-to-day tasks as part of the community's concierge program.
• Participate in Cardinal U training as required.

Requirements

• 1-2 years of customer service and sales experience.
• Strong communication skills.
• High-energy and enjoys a fast-paced environment.
• Enjoys and takes pride in providing excellent service.
• Excellent customer service skills: warm, friendly, and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence and memos.
• High School Diploma or equivalent.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.
• Must be able to physically access all exterior and interior parts of the property and amenities.
• Must be able to work inside and outside in all weather conditions.
• Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds.
• Rare or regular travel may be required to assist properties, attend training, or for other necessary situations.

Skills

• Customer service
• Sales
• Communication
• Computer skills
• Leasing
• Marketing
• Resident relations

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Hourly Rate, plus Benefits and Bonus eligibility

Benefits

• Benefits eligibility

About the Company

• The work environment includes working both inside and outside apartment buildings in all areas of the property, including amenities, with frequent exposure to outside elements.
• Physical demands include regular use of hands for typing and handling, talking or hearing, standing, walking, reaching, climbing, stooping, or squatting.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.