Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre, acting as the vital link between clients and facility operations teams. Your ability to communicate effectively, prioritize, and deliver outstanding customer experiences will be key to success in this role, which offers career development in facility management, service operations, and client support.
Responsibilities
- Manage incoming service requests received through phone, email, and online systems, ensuring accurate, professional, and urgent handling.
- Serve as the first point of contact for facility-related service requests.
- Respond to client inquiries in both English and French.
- Create, update, and dispatch work orders to internal and external service providers.
- Assess service requests and determine appropriate priority levels.
- Coordinate with technicians, vendors, landlords, and stakeholders to support timely resolution.
- Apply client-specific service procedures and escalation protocols.
- Maintain accurate records within work order management systems.
- Support operational improvement initiatives and team projects.
- Maintain confidentiality and professionalism in all client interactions.
Requirements
- High school completion plus a specialized business, technical, or related course.
- Up to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experience.
- Fluency in both English and French, with strong verbal and written communication skills.
- Strong communication and interpersonal skills.
- Excellent customer service orientation.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment.
- Critical thinking and problem-solving skills.
- High attention to detail and accuracy.
- Strong computer and keyboarding skills.
- A willingness to learn new systems, processes, and technologies.
Skills
- Customer service
- Service coordination
- Dispatch
- Call centre
- Administrative experience
- English
- French
- Verbal communication
- Written communication
- Interpersonal skills
- Organizational skills
- Multitasking abilities
- Problem-solving skills
- Attention to detail
- Computer skills
- Keyboarding skills
Location
- Remote
Work Type
- Full-time
- Rotating shifts
- Weekends
- Statutory holidays
- Occasional overtime
Experience Level
- Up to 1 year
Education Level
- High school completion plus a specialized business, technical, or related course
Salary/Compensations
- $47,118 - $58,897 per annum
About the Company
- At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive.