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About the Role

The Customer Engagement Representative's primary responsibility is to support Pine customers by responding to inquiries about rental equipment, as well as sales of our products and services, contributing to branch growth. This role also supports operations, the outside sales team, and other offices and departments.

Responsibilities

• Intake customer inquiries for equipment rental, order status, and general questions.
• Develop and issue quotes for products and services.
• Follow up on quotes and record outcomes in the database.
• Review customer orders to confirm equipment, accessories, consumables, quantities, price, and special contract instructions.
• Assist in branch sales and marketing efforts through outgoing phone calls and emails.
• Communicate customer Order Confirmations and follow up upon delivery.
• Update the database with order details and Call-Off information.
• Assist in scheduling delivery and pick-up of orders.
• Assist in locating equipment and shipping logistics.
• Provide solutions for customer issues.
• Enter repair orders when needed.
• Set up product replacement when needed.
• Maintain contract files and customer correspondence.
• Record and investigate customer inquiries.
• Process purchase orders when necessary.
• Bill and invoice customers.
• Process credit card payments when needed.
• Promote a positive Health and Safety attitude and workplace.
• Have a basic understanding of equipment and its uses.
• Keep the office clean, organized, and well-maintained.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED or Higher
• 2 years of Customer Service Experience, preferably in the environmental/safety or rental field
• Must be able to lift up to 25 lbs assisted or unassisted.

Skills

• Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone
• Ability to think analytically, with focus on problem troubleshooting
• Flexible and strong team player
• Ability to work in a fast-paced environment
• Microsoft Office proficient

Location

• Office environment

Work Type

• Non-Exempt
• Full-time

Experience Level

• 2 years of Customer Service Experience

Education Level

• High School Diploma/GED or Higher

Benefits

• 3 Weeks of Paid Time Off (PTO) to start
• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• 8 Paid Company Holidays
• Additional voluntary benefits and professional development opportunities

About the Company

• Pine Environmental Services believes employees are their greatest asset.
• They offer a competitive and comprehensive benefits package.