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About the Role

The HF Programs Supervisor provides direct leadership to a team of staff and volunteers, focusing on setting up new members into programs aimed at achieving personal health and wellness goals. A significant part of the role involves Personal Training with SMART goals, utilizing a CRM system to monitor member usage, facilitate goal achievement, and build member relationships. The Supervisor will implement strategies to increase membership, retention, satisfaction, and philanthropic contributions.

Responsibilities

Coaches and develops staff to ensure exceptional service experience in various types of Personal Training.
Ensures staff are following best practices and performing required administration tasks for tracking sessions and maintaining client information.
Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by department sales goals.
Recruits, hires, onboards and trains new staff for the IC/PT department.
Responsible for scheduling and ensuring appropriate staffing is available to meet Personal Training targets.
Manages the Personal Training program utilizing VirtuaGym software.
Ensures accuracy of information entered in VirtuaGym, including client bookings, credits and notes.
Conducts Personal Training consultations from online requests and in-person opportunities.
Proactively follows up with Personal Training clients and members to encourage continued participation in YMCA programs and services.
Assists in identifying opportunities to leverage the YMCA’s training expertise externally to increase sales.
Conducts Personal Training audit to ensure staff qualifications are up to date and all Personal Trainers are delivering high quality service.
Responsible for coaching and developing a team of staff and volunteers to provide superior service and build relationships with members.
Involved in the direct delivery of Group Fitness classes, Personal Training sessions, and new member orientations.
Ensures exceptional service experience for members and follows up to assist members to achieve their personal fitness goals.
Conducts regular formal and informal performance reviews for staff, assisting staff in creating development plans.
Manages performance issues as required.
Develops, implements, monitors and evaluates programs and processes within the Association’s Membership Services Plan.
Builds relationship with members and seeks opportunities to share the YMCA story and educates members and guests on the YMCA as a Charity.
Assists in developing and managing departmental budgets and achieves all performance indicators and standards.
Provides leadership and support as a member of the Centre senior staff team.
Acts as an effective Acting General Manager as required.
Participates in task groups, special assignments and opportunities that further the Association mission, vision and strategic initiatives.
Perform other duties as assigned.

Requirements

Diploma or Degree in Kinesiology, Physical Education or related field preferred.
Standard First Aid, CPR required.
Demonstrated strong leadership skills developed through progressively responsible experience in a supervisory role in group fitness programs.
Ability to encourage, motivate staff and volunteers, acknowledge and appreciate contributions.
Experience in personal training sales an asset.
Previous experience in development and implementation of new programs an asset.
YMCA Personal Trainer Certification or equivalent (i.e. CPTN, ACE, etc.) preferred.
Certified Fitness Consultant (CFC) an asset.
Group Fitness Certification preferred.
Certification in nutrition an asset.
Proficiency with computer software including Excel, Outlook, etc.
Well-developed interpersonal, and relationship building skills.
Ability to establish rapport and excellent communication with members, staff and volunteers.
Excellent written communication skills.
Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members.
Flexibility regarding assigned hours of work, including days, evenings and weekends.
Commitment to the YMCA’s Mission, Vision and Values.
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs.
Understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
Job offers are contingent on the successful completion of a Police Records Check.
Vulnerable Police Records Check is required within the first four months and every three years thereafter.
The YMCA only considers applicants who are legally entitled to work in Canada.

Skills

Personal Training
SMART goals
CRM system
Member Insight Strategy
Membership Involvement Model
Leadership
Staff development
Volunteer management
Revenue generation
Recruitment
Onboarding
Training
Scheduling
Program management
VirtuaGym software
Consultation
Relationship building
Budget management
Performance reviews
Interpersonal skills
Communication skills
Written communication

Location

Central Y Health & Fitness Centre

Work Type

Contract Salaried Full Time
100%-time portion

Experience Level

Progressively responsible experience in a supervisory role

Education Level

Diploma or Degree in Kinesiology, Physical Education or related field preferred
Standard First Aid, CPR required
YMCA Personal Trainer Certification or equivalent preferred
Certified Fitness Consultant (CFC) an asset
Group Fitness Certification preferred
Certification in nutrition an asset

Salary/Compensations

$57,280

Benefits

Total compensation package

About the Company

The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership.
The Central Y Health & Fitness Centre is one of eleven full-service health and fitness centres in the Greater Toronto Area that provides a variety of health, fitness, recreation and community programs.
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.
We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.
Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

Equal Opportunity

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging.
We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.
As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.