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About the Role

The Service Manager is a brand ambassador who reinforces company goals, values, and mission while ensuring Cinépolis USA standards of luxury service. This role assists with all Front-of-House functions, including Guest Services, Servers, Bartenders, Runners, and Concessions, to provide an excellent guest experience and oversee service, food, and beverage quality.

Responsibilities

• Assists the Assistant General Manager in interviewing and hiring hourly staff.
• Provides on-the-job training and onboarding of new hires.
• Assists with assigning work tasks and activities.
• Prepares weekly schedules through HotSchedules and ensures all shifts are covered.
• Fosters professional working relationships with direct reports, peers, direct supervisor, Human Resources, and Head Office.
• Provides direction, coaching, and leadership for all employees.
• Conducts daily pre-shift Take One meetings and delivers team sales goals and current promotions.
• Ensures maximization of sales by auditing sales staff and setting daily and weekly goals via KPI boards and take ones.
• Reviews sales numbers and goals regularly and makes operations adjustments as necessary.
• Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience.
• Ensures facilities are clean, safe, and in proper working order by adhering to company cleaning policy.
• Performs daily opening, mid, and closing operation duties.
• Assists the General Manager with various tasks, reports, scheduling, and analytics.
• Assists as necessary with the preparation and follow-through of special and private events.
• Practices proactive guest management by recognizing opportunities before they occur, resolving issues, and leaving the guest with a positive experience.
• Communicates regularly with the General Manager and Human Resources regarding employee issues and complaints.
• Partners with the Regional Projectionist on film ingestion, maintenance, transferring, playlist building in the LMS, and resolving system issues.
• Attends and participates in meetings and trainings.
• Assists when needed in the in-seat dining and auditorium sales management process, including running F&B, handling expo roles, and managing teams for ISD.
• Performs other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 1+ years of bar and restaurant management required.
• 2+ years of supervisory experience required.
• Full service background with restaurant knowledge, including inventory control and operations.
• ServSafe certification preferred.
• Ability to work in a fast-paced environment.
• Availability to work during holidays, nights, and weekends.

Skills

• Proven leadership and motivational skills.
• Professional appearance and positive role model.
• Strong written and verbal communication skills.
• Strong decision-making skills.
• Comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors, or partners.
• High guest satisfaction expectations and focus.
• Resourceful problem-solving skills.
• Self-motivated and results-driven.
• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously.
• Holds self and others accountable to consistently maintain high performance standards.

Location

• Theater

Work Type

• Full-time

Experience Level

• 1+ years of bar and restaurant management
• 2+ years of supervisory experience

Education Level

• Bachelor’s degree in Business Management, Hospitality or related field preferred
• High School Diploma or equivalent required

Benefits

• Generous employee discount on tickets, food, and nonalcoholic beverages.
• Gifts for reaching milestone work anniversaries.

About the Company

• Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through its “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts.
• Based in Dallas, operates 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with expansion plans.
• Part of Cinépolis International, the most popular movie theater exhibitor globally, dedicated to innovation, film, and hospitality worldwide.
• Cinépolis Luxury Cinemas feature sophisticated interior décor with stylish lounge-style lobbies, spacious theater auditoriums with fully reclining leather seats, cutting-edge sound and projection technology, in-theater waiter service, and an expanded gourmet menu with chef-driven selections and a full-service bar.

Equal Opportunity

• Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
• Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.