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About the Role

The Continental Automotive Group is seeking a dedicated individual to join their team, focusing on creating a world-class customer experience through effective communication and scheduling.

Responsibilities

• Create a world-class experience for customers and co-workers.
• Work autonomously, managing task, time, technique, and team.
• Communicate professionally via phone, email, and text.
• Handle and respond promptly to incoming calls, emails, texts, and online chats.
• Communicate with customers regarding appointment scheduling, changes, and cancellations.
• Complete required outbound calls daily for missed appointments, recalls, and customer lists.
• Assist at the service reception desk, directing customers and setting up transportation.
• Achieve and maintain Subaru certification.
• Be available for onsite training at Subaru of Georgetown when required.
• Participate in developmental growth activities such as trainings and peer shadowing.

Requirements

• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age.

Skills

• Basic computer abilities, including learning software, spreadsheet use, Google Docs, and Google Sheets.
• Moderate understanding of web browser functions.
• Typing speed of 45+ WPM without looking at hands.
• Ability to perform under moderate pressure and make conscientious decisions.
• Fully written and spoken bilingual proficiency is a plus.
• Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is a bonus.

Location

• Austin, TX 78757

Work Type

• Full Time
• Onsite
• Hybrid

Experience Level

• 1+ year of driving experience

Salary/Compensations

• Starting at $22 per hour

Benefits

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners for Special Occasions
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages
• Voluntary Vision plan
• Pet Insurance
• Legal Shield
• $200 Donation to Charity of Your Choice with Approval

About the Company

• Locally-owned, family-operated company with locations in North/Central Austin.
• Employee satisfaction is central to their philosophy, with impressive tenure, and an encouraging, flexible, supportive work environment.
• Committed to compliance with the American Disabilities Act.

Equal Opportunity

• CAG is proud to be an equal opportunity employer.
• We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
• As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.