Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Operations Manager is responsible for implementing quality concepts for continuous improvement, supervising records center/vault operations and delivery service, maintaining proper staffing, and achieving specific operational benchmarks.

Responsibilities

• Hiring job candidates, training new/existing employees, enforcing company policies, and ensuring proper staffing.
• Working with Area Vice President and Director of Operations to improve the Company’s quality program.
• Budget control, budget reporting, and taking corrective actions to maintain fiscal responsibility.
• Maintaining clean and efficient facilities including vehicle/equipment maintenance.
• Properly maintaining and controlling the use of currently available rack space and evaluating the need for additional racks.
• Overseeing daily records center/vault operations, auditing daily paperwork, and reconciling daily vault inventories of critical accounts.
• Conducting and supervising bay audits.
• Providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone.

Requirements

• Must be able to tolerate heat in the summer and cold in the winter.
• Regularly required to stand and walk.
• Occasionally required to sit, climb/balance, stoop, kneel, or crouch.
• Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs.
• Regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Skills

• Problem solving skills
• Experience in implementing quality concepts and practice in a service industry work environment
• Detail-oriented work style
• Organizational skills
• Willing to take responsibilities for daily operations even if personal sacrifices are required (have cell phone, able to cover any shift, and run emergencies)
• Willing and able to do physical work when necessary
• Commitment to being a key leader in disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment

Experience Level

• 3-5 years supervisory experience preferred

Education Level

• High school diploma
• Forklift certification