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About the Role

This role provides Tier 1 technical support and ensures the smooth operation of computer systems and peripheral equipment across the firm. It is ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers.

Responsibilities

• Respond to helpdesk inquiries and resolve software/hardware issues.
• Monitor system performance and report errors.
• Set up and maintain employee equipment (adds, moves, changes).
• Perform minor hardware/software repairs and maintain inventory records.
• Diagnose technology issues through manuals and user interaction.
• Refer major issues to vendors or managers.
• Train users on hardware/software usage.
• Recommend system improvements to supervisors.
• Support IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
• Participate in after-hours and weekend helpdesk support.
• Champion sustainable work practices and foster a green workplace culture.

Requirements

• Advanced knowledge in PC components.
• Intermediate understanding of Microsoft networking protocols.
• Minimum of 2 years’ experience in IT support.
• Experience with electronic helpdesk systems.
• Exposure to scripting languages and telecommunications systems.
• Familiarity with remote access technologies.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication on technical matters.

Skills

• PC components
• Microsoft networking protocols
• Electronic helpdesk systems
• Scripting languages
• Telecommunications systems
• Remote access technologies
• Microsoft Office

Location

• New York

Work Type

• Full-time
• In-office

Experience Level

• 2 years’ experience in IT support

Education Level

• Technical or Associate’s degree or equivalent education/experience
• Microsoft and/or Cisco certifications preferred

Benefits

• 10 paid holidays (including 2 floating holidays)
• Minimum of 4 weeks of paid time off with a cash out option
• Comprehensive medical, dental, and vision coverage
• Free mental wellness resources
• Life and AD&D coverage
• Short and long-term disability benefits
• 4 weeks of paid parental leave
• Fertility coverage
• Matching contributions to our 401(K) plan
• Financial support and study prep for licensure exams
• CEU credit opportunities
• Mentorship programs
• Paid professional memberships

About the Company

• HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time.
• We are dedicated to improving people's lives, serving our clients and healing the planet.
• Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose.
• HOK is a global design, architecture, engineering, and planning firm consistently recognized as a leader in innovation and impact.
• Ranked the #1 A/E firm by Architectural Record.
• Named one of TIME Magazine’s Most Influential Companies.
• Recognized by Fast Company as one of the Most Innovative Companies.

Equal Opportunity

• HOK is an EOE, including disability/vets.