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About the Role

Manage the Warehouse dock and check in drivers, including order/load verification, tracking open/full doors, assigning doors, contacting drivers, printing BOLs and packing slips, communicating with CSRs, answering phone calls, and responding to emails.

Responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders
• Perform data entry as needed
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• All other duties as assigned

Requirements

• Must wear safety vest
• Must be able to lift up to 50 lbs

Skills

• Customer service experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment
• Work independently and with team in fast paced environment

Location

• Cheektowaga

Work Type

• Full-time

Education Level

• High School Diploma or GED