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About the Role

The Interim HR Operations Specialist drives high-quality HR service delivery across the employee lifecycle, acting as a key point of contact for US-focused and global employee queries. This role manages non-complex employee relations cases and focuses on operational excellence, leveraging systems, managing employee lifecycle processes, and ensuring payroll and benefits alignment.

Responsibilities

• Act as the first-line contact for employee and manager queries, ensuring timely, helpful, and high-quality resolution.
• Manage and resolve non-complex employee relations cases, providing guidance to managers and escalating complex matters.
• Partner with HR Business Partners (HRBPs) for a joined-up approach to employee support and operationalizing team changes.
• Lead the research, drafting, and regular review of global HR policies.
• Translate complex policies into clear, actionable Standard Operating Procedures (SOPs) and user-friendly guidance.
• Own the operationalization phase of new policies, ensuring administrative workflows, system updates, and communication plans are executed.
• Act as the internal subject matter expert for US HR operations, ensuring compliance with federal and state-specific labor laws.
• Manage the operational nuances of a multi-state US workforce, ensuring payroll inputs and benefits administration are handled with precision.
• Liaise with US-based legal counsel and benefits brokers to ensure compliance and effective administration.
• Identify inefficiencies in current HR workflows and lead process improvement initiatives.
• Ensure the HRIS (HiBob) is fully leveraged to automate policy-driven processes, maintaining high data integrity.
• Establish "gold standard" execution for HR administrative cycles.
• Provide high-level operational support to the Global HR Operations Director on complex cases and large-scale HR initiatives.
• Collaborate with HR Business Partners to ensure operational processes support business unit needs.
• Oversee the maintenance of employee records and templates.
• Work closely with Payroll and Finance teams to ensure policy changes are accurately reflected in financial and compensation workflows.
• Develop clear internal communications and training materials for new HR processes.
• Serve as a key point of escalation for complex US-related operational queries.

Requirements

• Proven experience in an HR Operations role within a global organisation.
• Strong track record in policy development.
• Deep practical experience supporting US-based employees.
• Strong understanding of US employment law, benefits, and compliance requirements.
• Demonstrated experience in process mapping and implementing continuous improvement methodologies.
• Exceptional writing skills, with the ability to draft clear, concise policies and procedural documentation.
• Strong analytical skills with a high level of attention to detail and a "right first time" mindset.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Skills

• HRIS platforms (experience with HiBob is a significant advantage)
• US employment law
• Benefits administration
• Compliance requirements
• Process mapping
• Continuous improvement methodologies
• Policy development
• Operational excellence
• Employee lifecycle management
• Payroll alignment
• Data integrity
• Communication
• Training material development

Location

• London
• US-aligned hours

Work Type

• Fixed term contract
• Full-time

Experience Level

• Interim

Education Level

• Professional HR certification (e.g., SHRM-CP/SCP, PHR, or CIPD Level 7) is preferred.

Benefits

• Rewarding work that serves the public interest
• Engagement with diverse international experts
• Inclusive and collaborative teams
• Intellectually challenging projects
• Flexible working arrangements
• Numerous areas of specialisation
• Opportunities for professional growth and development

About the Company

• At the IFRS Foundation, we believe better information leads to better decisions. We set financial reporting standards that enable companies to meet the evolving information needs of the global capital markets. United by our purpose to foster trust, growth and long-term financial stability in the global economy, we engage in challenging, meaningful work every day—across all our areas of expertise.
• Diversity and inclusion are seen as key strengths of our organisation. These qualities are essential for us to engage with and meet the needs of our varied global stakeholders, and they are part of what makes the IFRS Foundation a great place to work.