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About the Role

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive team environment. The role encourages putting yourself in the customer's shoes to create unique and memorable experiences, making a positive impact on the world.

Responsibilities

Exceed sales goals by utilizing StoreForce dashboard results and seeking feedback.
Take ownership of sales results and actively work to grow contribution to store sales.
Deliver a world-class customer experience by connecting with customers, identifying needs, and demonstrating product benefits.
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Articulate brand values in-store and through community engagement, hosting store parties and initiatives.
Expand product knowledge through ongoing learning and research.
Stay up-to-date on products, ingredients, and benefits to make informed recommendations.
Utilize Lush resources to develop effective sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
Be punctual, reliable, and present at work.
Actively participate in teamwork, prioritize wellbeing, and stay updated on company news.
Maintain a clean, organized, and visually appealing store.
Adjust product displays based on sales to improve customer experience.
Ensure practice of company standards for opening/closing, product integrity, respectful workplace, and health/safety.

Requirements

Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast-paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Experience with consultation-based customer service models
Strong problem-solving skills
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages

Skills

Product knowledge
Brand knowledge
Customer consultations
Product demonstrations
Team relationships
Sales
Operations
Sales goals
Customer experience
Team environment
Sales techniques
DEIB
Teamwork
Collaboration
Visual merchandising
Inventory management
Company policies and procedures

Location

Destiny USA

Work Type

Casual
Part-time

Experience Level

Entry Level

Salary/Compensations

$17—$17 USD

About the Company

Lush Handmade Cosmetics participates in E-Verify in certain US states.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

Equal Opportunity

Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.