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About the Role

As a Department Supervisor, you will support the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store, working in accordance with legal requirements and H&M standards, policies, and procedures.

Responsibilities

• Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled in a correct way.
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
• Retain and share your knowledge and skills with the Store team.
• Collaboration, planning & teamwork with in-store Visual Merchandiser team.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Secure a clean and tidy sales floor and back of house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).
• Responsible for opening & closing of store daily.

Requirements

• Emerging leader who enjoys taking responsibility.
• Ambitious.
• Effective communicator.
• Supportive.
• Analytical solution finder.
• Capable of working with numbers and managing statistics.
• Achievement-oriented.
• Motivated by performance and competition.
• Customer centric.

Skills

• Customer service
• Visual merchandising
• Sales
• Communication
• Teamwork
• Fashion knowledge
• Operations management
• Inventory management
• Data analysis

Location

• Store

Work Type

• Full-time

Experience Level

• Emerging leader

Salary/Compensations

• $21.72 - $27.15 hourly

Benefits

• Staff discount card (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound)
• H&M Incentive Program – HIP
• Medical, Pharmacy Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Additional Voluntary Benefits

About the Company

• At H&M, our purpose is to liberate fashion for the many.
• We want to shape a new world in Fashion.
• A world with one ultimate goal: to unleash your self-expression.
• As an H&M colleague, you’re encouraged to be yourself & more.
• You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
• Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Equal Opportunity

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We are an inclusive company where you’re encouraged to be yourself at work.
• At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
• Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.
• Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
• Hence all diversity dimensions are taken into consideration in our recruitment process.
• We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
• We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.