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About the Role

Aramark UK seeks an experienced General Manager to lead operations at a new site within the Warner Bros. Studio Tour – The Making of Harry Potter. This role focuses on delivering excellent food and service, maximizing profitability, retaining talent, and elevating customer experience.

Responsibilities

• Overall ownership and accountability of operational management and financial performance of the unit.
• Ensure waste management processes are in place and weekly reviews are completed for production.
• Champion excellent customer service and effectively implement all customer communication tools to build sales.
• Ensure RRP is maintained as per company policy and that the tariff in all areas meets client/company requirements.
• Implementation of schemes including new products, planograms, procedures, and menu specifications, ensuring they adhere to Aramark guidelines and brand standards.
• Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return.
• Ensure strict compliance with Aramark Hygiene and Safety requirements.
• Prepare and manage accurate projections for all P&L accounts.
• Plan and lead the team performance to meet KPIs.
• Identify and unlock opportunities for growth.
• Develop strategic plans and value proposition.

Requirements

• Operational experience at management level within the catering/hospitality industry.
• A people manager able to drive and deliver the highest standards, never accepting the unacceptable.
• Experience of P&L management and accountability with excellent financial and commercial acumen.
• The ability to drive projects at pace, with exceptional attention to detail and flair.
• Professionalism and the ability to present and report on relevant business information.
• Excellent interpersonal and influencing skills.

Location

• Oxford Street

Work Type

• 40 hours a week
• 5 over 7 days
• weekends and weekdays
• flexible working hours

Experience Level

• experienced
• management level

Salary/Compensations

• from £50,000pa

Benefits

• Pension scheme & life assurance.
• Generous annual leave, increasing with service + option to buy extra days.
• Employee benefits app with online GP access, and discounts across hundreds of retailers.
• 24/7 Employee Assistance Programme.
• Access to trained mental health champions.
• Free meal on Duty
• Free gym membership

About the Company

• At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.
• As a proud Disability Confident and Forces Friendly employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.
• We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment.

Equal Opportunity

• Disability Confident
• Forces Friendly employer
• actively encourage applications from individuals of all abilities
• dedicated to supporting employees with disabilities throughout their career journey
• ensure our recruitment process is accessible
• reasonable adjustments are available at every stage, from application to interview and employment