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About the Role

This role focuses on delivering exceptional, hospitality-driven customer experiences, driving sales performance, and supporting Miele's brand presence in a retail environment. You will also be responsible for team leadership, operational efficiency, and maintaining high standards of product presentation and store upkeep.

Responsibilities

• Deliver exceptional, hospitality-driven customer experiences in daily operations and special events.
• Provide expert product consultations, prepare quotes, and actively drive sales performance.
• Support event chefs during live demonstrations to enhance customer engagement and showcase Miele products.
• Ensure the active kitchen space remains vibrant, welcoming, and highly engaging.
• Assist the Store Manager with inventory management and operational processes.
• Train, mentor, and coach Sales Associates to meet and exceed sales targets.
• Guide team members in effectively managing client relationships using CRM tools and follow-up strategies.
• Maintain high standards of product presentation in line with Miele’s brand guidelines.
• Foster a positive, collaborative, and high-performing team culture.
• Oversee visual merchandising to optimize customer experience and sales outcomes.
• Ensure overall store upkeep, including cleanliness, maintenance, and repair coordination.
• Monitor compliance with company policies.

Requirements

• Minimum of 2 years of retail management experience, ideally within a luxury or premium brand environment.
• Minimum of 5 years of overall retail experience.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and presentation abilities.
• Proficiency with computer systems and retail technology.

Experience Level

• Minimum of 2 years of retail management experience
• Minimum of 5 years of overall retail experience

About the Company

• For more than 125 years, Miele has been a family-owned, family-run company.
• A healthy balance between the demands and the appreciation of our employees is very important.
• Miele's objective is becoming 'forever better' through specialist knowledge, ambition, and forward-thinking.
• Miele ensures employees experience and profit from a good working environment.
• Living and passing on Miele values, and working in teams to develop innovative products, are important parts of the Miele culture.
• Miele is the world market leader in the premium domestic appliance segment.
• Miele's stance accounts for a good working environment and the success of its products.
• Colleagues who live up to Miele's standards of quality and professionalism grow personally and professionally.
• Miele has over 23,000 employees in 50 countries worldwide.