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About the Role

The Program Management team within Authenticity Guarantee Operations is seeking a Program Manager to spearhead critical strategic initiatives in Electronics and Collectibles. This role involves driving go-to-market (GTM) planning and execution for new categories and managing programs post-launch.

Responsibilities

• Lead end-to-end GTM orchestration and project management for strategic initiatives, from launch readiness through post-launch refinements.
• Proactively identify, problem-solve, and resolve potential project blockers/risks and triage complex issues across stakeholders.
• Act as the central point of contact across operations, business, product, marketing, legal, and more to ensure critical path milestones are met for successful launch.
• Lead strategic global program management to drive growth and optimize performance for strategic initiatives.
• Develop and own escalation playbooks for common issues and triage customer problems to ensure a frictionless experience.
• Serve as the primary operational point of contact for partners by managing day-to-day relationships, ensuring operational alignment, and strengthening working relationships.
• Own program insights and reporting against key business metrics in Weekly Business Reviews (WBR).
• Act as a change management lead for changes with operations or with partners.

Requirements

• 3-5+ years of experience in Project Management, Program Management, or GTM Operations.
• Advanced proficiency in Excel with a strong ability to analyze business metrics and report on performance.
• Exceptional communication skills, with the ability to influence and coordinate cross-functional stakeholders without formal authority.
• Experience managing external partner or client relationships as a primary point of contact.
• A self-starter who can work independently to achieve goals on time.
• Strong 'follow-through' mindset with a proven track record of meeting deadlines in high-pressure environments.
• High degree of agility and comfort with changing or evolving strategic directions.
• Familiarity with project management tools to maintain rigorous schedules and identify critical paths.
• Experience and ease using AI to drive program management deliverables more efficiently.
• Travel to partner offices and AG operational centers as needed.
• Prior experience in authentication, logistics/operations, or exposure to product development is a plus.

Skills

• Project Management
• Program Management
• GTM Operations
• Excel
• Business Metrics Analysis
• Performance Reporting
• Communication
• Stakeholder Influence
• Cross-functional Coordination
• Partner Relationship Management
• AI Tools for Program Management

Location

• US
• UK
• Germany
• Canada
• Australia
• Japan

Work Type

• Full-time

Experience Level

• 3-5+ years

About the Company

• eBay is a global commerce leader that connects millions of buyers and sellers around the world.
• We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.
• Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
• We’re committed to pushing boundaries and leaving our marks as we reinvent the future of ecommerce for enthusiasts.
• Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.
• We're in this together, sustaining the future of our customers, our company, and our planet.
• Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Equal Opportunity

• eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
• If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
• View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
• We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process.
• To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.