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About the Role

NABA London is seeking an Academic Registration and Student Support Specialist to coordinate academic administration and student support services. This role is crucial for managing student records, registration, timetables, and front-office operations, ensuring an outstanding student experience from enrollment to graduation.

Responsibilities

• Coordinate academic administration and student support services.
• Ensure effective management of student records, registration processes, and academic timetables.
• Serve as a key point of contact for students, faculty, and external academic partners.
• Oversee reception and front-office operations, providing a welcoming and professional environment.
• Support the smooth day-to-day functioning of the London campus.
• Provide guidance and support on academic regulations, policies, student services, accommodation, healthcare registration, and daily life in the UK.
• Manage and monitor the student enquiries mailbox, ensuring timely and accurate responses.
• Coordinate and administer student status changes, including course transfers, interruptions, withdrawals, and progressions.
• Provide administrative support throughout the student lifecycle.
• Support international students with visa-related administrative requirements.
• Monitor the timely creation and completion of class registers for accurate attendance tracking.
• Work closely with academic leadership to monitor student attendance, engagement, and progression.
• Implement support or intervention measures to enhance student success and retention.
• Process student documents and certification requests.
• Maintain and update the Student Portal with accurate and accessible information.
• Contribute to the continuous improvement of student support processes and services.
• Support the coordination and communication of academic timetables, key dates, and procedures.
• Assist in the administration and coordination of internal and external assessment activities.
• Prepare for Assessment and Progression Boards, including collecting student records and documentation.
• Maintain accurate records of Assessment and Progression Boards.
• Communicate assessment timelines and guidelines to academic staff.
• Oversee the accurate recording of assessment results within the Student Information System.
• Coordinate the publication of provisional and final grades.
• Manage student records and ensure accurate data transfer to relevant institutions.
• Support the administration of HESA collection data and Student Surveys.
• Prepare and provide data reports required by institutional stakeholders.
• Monitor and support student re-enrollment and progression processes.
• Participate in Course Panels and related academic governance activities.
• Act as the main front-of-house representative, ensuring an excellent experience for all campus visitors.
• Provide a professional and welcoming reception service.
• Coordinate reception activities and manage incoming calls and general enquiries.
• Manage the switchboard and support campus communications.

Requirements

• Bachelor's or Master's degree preferred.
• 3-5 years of experience in academic support, educational administration, or coordinating academic activities, preferably in an international or higher education environment.
• Experience in managing timetables, planning, and coordinating academic events and activities.
• Familiarity with academic management systems (e.g., student management software) and administrative practices in educational contexts (particularly in the UK or higher education sector).
• Strong planning and organizational skills.
• Excellent understanding of academic processes in an international context.
• Knowledge of student visa processes, National Insurance Number registration, and health insurance for international students is a plus.
• Knowledge of UK academic regulations related to attendance, student career management, and dropout prevention strategies.
• Good level and experience in the use of Microsoft Excel.
• Knowledge of Hyperplanning tool is a plus.
• Excellent communication and interpersonal skills.
• Problem-solving skills.
• Customer-focused approach.
• Teamwork skills.
• Proactivity and adaptability in a fast-paced, dynamic environment.
• Fluency in English (C1/C2 level) both written and spoken.
• Additional language skills are a plus.

Skills

• Academic administration
• Student support
• Student records management
• Registration processes
• Timetable coordination
• Front-office operations
• Reception services
• Student lifecycle management
• Visa administration support
• Attendance tracking
• Student progression monitoring
• Assessment administration
• Data reporting
• Microsoft Excel
• Communication
• Interpersonal skills
• Problem-solving
• Customer service
• Teamwork
• Proactivity
• Adaptability

Location

• London

Work Type

• Full-time
• Onsite

Experience Level

• 3-5 years

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• £30,000 - £35,000

Benefits

• Opportunity to be part of the launch of a new international creative institution.
• Pivotal role in establishing and developing academic and student-facing operations.
• Contribute directly to the creation of an outstanding student experience.
• Opportunity to take ownership and shape new processes.
• Work with a diverse international community.
• Work in a growing and ambitious institution.

About the Company

• NABA London is the first international campus of Nuova Accademia di Belle Arti, opening in East London in October 2026.
• Combines Italian design heritage with London’s creative industries.
• Offers an international, studio-based learning environment for students across art, design, fashion, and creative disciplines.
• Located at Here East in the Queen Elizabeth Olympic Park.
• Programmes delivered at NABA London are validated by Regent's University London.
• NABA (Nuova Accademia di Belle Arti) is an international Academy focusing on arts and design.
• It is the largest private Academy in Italy and the first recognized by the Italian Ministry of Education, University and Research (MIUR) in 1981.
• Has campuses in Milan and Rome.
• Offers academic diplomas equivalent to first and second level university degrees.
• Was selected by Frame and included in the Masterclass Frame Guide to the 30 World’s Leading Graduate Design, Architecture and Fashion Schools.
• Recognized by Domus Magazine as one of Europe’s Top 100 schools of Architecture and Design.
• NABA aims to make a positive difference by bringing high-quality education to students, supporting their professional careers, and converting their talent into reality.
• Fosters an environment where colleagues seek new ideas, information, and ways of experiencing challenges.
• Values the efforts of each employee and accountability to each student.
• Is interdisciplinary and inclusive.
• Demonstrates commitment, enthusiasm, professionalism, and a passion for continuous development.

Equal Opportunity

• Personal data will be treated in compliance with the GDPR 679/16.
• Treatment of Personal Data will respect the principles of legality, fairness and transparency and protection of privacy and rights.
• Personal data collected will only be used for recruiting activities.