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About the Role

Delivering a professional secretarial, organisational and administrative service, including supporting client billing. The role requires a proactive and responsible individual with a proven track record of independently managing their workload, demonstrating initiative, and delivering comprehensive, client-focused solutions in a dynamic and evolving environment for an allocation of lawyers within a legal group.

Responsibilities

Take ownership of tasks from start to finish, ensuring delivery of high-quality work on time and to expectations.
Organise and prioritise workload and maintain a level-headed approach in a dynamic working environment, communicates regularly with fee earners to provide status updates.
Plan for and deliver high quality, accurate work whilst managing deadlines, responding to change and the competing priorities of all work.
Demonstrate strong organisational skills, regularly act on own initiative, identify issues and propose potential solutions.
Support inbox management and proactively manages conflicting demands and scheduling challenges and providing solutions.
Proactive diary management including arranging meetings and associated logistics, conference calls, lunches and other appointments using business knowledge.
Organising travel whilst ensuring adherence to the Global Travel Policy requirements (including flights, accommodation and restaurant suggestions/reservations) and providing the fee earners with detailed itineraries.
Taking accurate and detailed telephone messages.
Build an understanding of the nature of the fee earners’ work, get to know their clients and build relationships with them and the client PAs.
Initiate regular communication with allocated fee earners to understand their priorities and support requirements.
Take ownership of client enquiries, resolving or escalating (or identifying alternative contacts) as appropriate.
Build a network of strong working relationships both internally and externally.
Demonstrate awareness of client circumstances and pressures, and proactively anticipate and prioritise client needs.
Demonstrate active interest in the firm’s clients, business needs and commitment to responsible business.
Assist partners and fee earners with their BD responsibilities including pitches and proactively updating CVs and credentials.
Work independently to a high standard in billing cycles, with a good understanding of client preferences and firm systems.
Supports the client billing process using 3E by preparing and generating bills, maintaining accurate records of expenses, disbursements, and fees, liaising with the billing department to track payments, and responding to internal and external requests for supporting documentation and further details.
Demonstrates a strong understanding of risk and compliance procedures, including the preparation and management of client engagement letters.
Skilled in supporting firm-wide compliance initiatives by ensuring documentation accuracy, upholding confidentiality, and promoting adherence to internal policies and external legal requirements.
Support wider team and department administration tasks to manage workload peaks and troughs when capacity allows.
Provide cover for others in the wider team as requested and support team admin (including across other practice areas where necessary).
Actively contribute to a collaborative team environment by sourcing, sharing, and exchanging knowledge while supporting new colleagues.
Proactively communicate with line manager on workload issues, capacity and hybrid working arrangements.
Take responsibility for your own continued learning, undertake recommended training, keep up to date with and comply with firm policies.
Learn and maintain strong knowledge in your own practice area.
Proficient to produce long, complex and accurate documents; remain up to date with HL house-style and able to correctly apply to documents, manuscript amends, audio dictation and document comparisons, proofreads own work to ensure accuracy.
Utilises the firm’s document support services effectively, with clear instructions and realistic deadlines, taking ultimate ownership of task.
Consistently maintain accurate filing systems, including e-filing, in accordance with the firm’s archiving protocols, effectively retrieving stored files promptly and the opening of new matter files.
Demonstrate proficiency in firm templates, styles, and document processes, ensuring consistency and quality.

Requirements

Excellent interpersonal skills with an ability to interact with people at all levels.
Self-motivated individual with a proactive approach.
Keen to take ownership.
Ability to think quickly and solve administrative challenges effectively, leveraging support service departments when needed.
Client orientated approach – client-focused both internally and externally.
Willing to become involved with a desire to learn.
Demonstrate resilience and adaptability when faced with change, consistently maintaining strong performance under challenging conditions.
Flexibility with overtime.

Skills

Previous legal PA experience, preferably within International Trade.
Excellent secretarial skills, fast accurate typing.
Excellent written and verbal communication skills.
Strong document production skills.
Strong billing experience including e-billing, preferably 3E.
Excellent organisational and administrative ability.
Excellent attention to detail.
A working knowledge of French (desirable).
Accurate typing at minimum 60 wpm.
Advanced knowledge of MS Outlook, Word, Excel and PowerPoint.
Experience of 3E and billing processes.

Location

London office

Work Type

Agile and flexible working patterns
Hybrid working (40% remote, 60% office)

Experience Level

Senior

Education Level

Minimum 5 GCSEs or equivalent at 4 or above, including English and Mathematics.

About the Company

Hogan Lovells Cadwalader brings together more than 3,100 lawyers across 36+ worldwide offices, combining global reach with deep sector expertise.
Strategically placed at the intersection of business, finance, and government.
Working seamlessly across practice areas and borders.
Our combination marks a new chapter.
Prepare to join teams of people that want you to succeed, where ideas move quickly, support is shared freely, and colleagues help each other grow, creating an inclusive culture where everyone can belong.
You’ll be challenged to perform at the highest level in an environment shaped by precision, judgement, and exceptional standards.
It’s a culture that expects excellence and gives you the opportunity to develop in every moment.
Hogan Lovells Cadwalader is a global law firm with offices in many jurisdictions and countries.

Equal Opportunity

It is the policy of Hogan Lovells Cadawlader to provide equal opportunities for all employees in relation to recruitment, training and promotion.
Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, ethnic origin, gender identity, religion, sex or sexual orientation.