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About the Role

Provide support to the Global Project Management team with the planning, execution, monitoring, and close-out of clinical trial distribution projects within a GMP Depot network.

Responsibilities

• Provide support to the project management team, internal operational teams, and the customer.
• Take responsibility for tasks delegated by the project manager, Team Lead, or Department manager.
• Support the project manager to achieve key milestones in study set-up, maintenance, and close-out.
• Draft project-related documents for operational departments (Depot, Customer Service & Logistics) to ensure adequate handling of patient shipments and adherence to project-specific requirements (product and temperature conditions).
• Set-up Marken internal systems for inventory management and Maestro bookings.
• Participate in meetings and telephone conferences led by the project manager.
• Initiate follow-up requests to ensure client requests or issues are completed promptly.
• Ensure Turn-Around Times are met for receipt of new and returned product.
• Detailed tracking of returned product and priority shipments.
• Create and maintain trackers as required internally/externally.
• Support with billing activities.
• Support with KPI metrics.
• Take over full project management responsibilities for some projects as agreed with their line manager.
• Contribute to training, business process documentation, and departmental activities to improve the department and Marken.

Requirements

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
• Ability to multi-task and prioritize.
• Ability to communicate effectively with clients and manage multiple projects.
• Strong communication skills with fluent written and spoken English.
• Strong work ethics.
• Ability to adapt to changes.
• Experience in a supportive function/role ideally in the Clinical Trial Industry, e.g., Clinical Trial Assistant.

Skills

• Highly organised
• Thorough attention to detail
• Ability to work under pressure
• Able to prioritise workload to meet delivery dates
• Good communication skills
• Proficient in Microsoft Excel and Word

Location

• Remote

Work Type

• Permanent
• Full-time

Experience Level

• 2+ years of experience

Education Level

• Associates Degree

About the Company

• A Fortune Global 500 organization.
• In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service.
• Operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.
• UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.
• UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Equal Opportunity

• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.