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About the Role

The Workplace Services Coordinator is responsible for delivering exceptional client experience through enhanced ticket management, client engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role combines a passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities

• Manage and respond to executive ticket requests, partnering with the workplace services delivery team to resolve requests and deliver top-notch service to executives within the portfolio.
• Lead implementation of building readiness standards for executive spaces and partner with local workplace teams to ensure consistent executive experience across portfolio.
• Proactively recognize building operational needs and opportunities in the workplace experience to reduce friction for client’s employees.
• Ensure Workplace Services are executed in a manner consistent with SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.
• Partner, collaborate, and influence broader team of Workplace Services Coordinators to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.
• Supports team leads in incorporating lessons learned and best practices into standard operating procedures and playbooks as needed.
• Brief leadership on key local developments and seize opportunities to play a role in the execution of the client workplace strategy.
• Supports data collection, analysis, and reporting to ensure alignment with the clients’ goals and objectives.
• Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives.
• Strive to continually improve service performance.
• Works collaboratively within the account team in the integrated delivery of Experience Services across all workstreams.
• Builds meaningful lasting relationships with client employees and guests for intuitive service delivery, anticipating needs or concerns to exceed client expectations.
• Conduct routine walkthroughs and assessments of the workspace and soft services delivery to ensure compliance with service level agreements, policies, and regulations, and performance metrics.
• Receives and responds to all requests or issues within a specific period of time, including a personal follow-up to client employees to ensure timely responses to questions/requests.
• Partners with soft services providers to establish and continually reinforce the expectation of service excellence to create value for the client.
• Assistance and flexibility with client events and catering as needed to ensure flawless delivery.
• Assists with third-party vendor relationships and service partners to provide maximum service delivery.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident, or disruption to client’s operations occur.
• Provide operational excellence through administrative support as well as work order management.

Requirements

• Associates or Bachelor’s degree or equivalent, preferred.
• 2-3 years minimum prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• Excellent organizational skills and process management.
• Ability to problem solve and develop process enhancements.
• Ability to work independently – strong prioritization and time management skills.
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Ability to quickly adapt to new devices, technology, and applications.
• Ability to be on their feet for 4+ hours at a time, as we audit high-rise buildings.
• Technologically Proficient: Comfortable using a screen or phone to navigate different platforms/apps, update responses, and creating WO.
• Adhere to the appearance policy.
• Proficient in the Google Suite of Office Tools.
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Skills

• Ticket management
• Client engagement
• Proactive communication
• High-touch service
• Hospitality
• Customer service
• Interpersonal skills
• Verbal communication
• Written communication
• Organizational skills
• Process management
• Problem solving
• Process enhancement
• Independent work
• Prioritization
• Time management
• Teamwork
• Adaptability
• Technology adoption
• Google Suite

Location

• On-site – San Francisco, CA

Work Type

• Onsite
• Full-time

Experience Level

• 2-3 years minimum prior relevant experience

Education Level

• Associates or Bachelor’s degree or equivalent

Salary/Compensations

• 59,600.00 – 67,000.00 USD per year

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

About the Company

• JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and therewith technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
• A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
• Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
• JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
• Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
• Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
• California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
• Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.