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About the Role

Knight Frank is seeking an Associate, Senior Employee Relations Manager to join their Head Office. This role acts as a deputy for the Head of Employee Relations, providing expert advice on complex, high-risk, and sensitive employee relations cases across the UK business. The position also offers first-line technical support to ER advisors and collaborates with other People function teams.

Responsibilities

• Manage and advise on complex employee relations matters, including investigations, disciplinary, grievance, capability, performance, sickness absence, flexible working, redundancy, restructuring, TUPE, and settlement-related issues.
• Provide clear, practical, and commercially balanced advice to managers and HR colleagues, ensuring fairness, consistency, and compliance with employment law, policy, and best practice.
• Support the preparation and review of key case documentation.
• Attend and support formal meetings, including complex investigation meetings, disciplinary hearings, grievances, consultation meetings, and appeal meetings.
• Identify risk and escalation points in employee relations cases, escalating matters to the Head of Employee Relations as appropriate.
• Serve as the first point of technical escalation for ER Advisors on day-to-day casework queries.
• Lead the development and sharing of learning from complex cases to enhance the ER team's knowledge and consistency.
• Support the development of consistent ER practices across the business.
• Lead the identification of recurring case themes, risks, and learning points from casework.
• Lead the development and delivery of training interventions for People Teams and management populations on key ER considerations.
• Maintain accurate and timely case records.
• Lead the development and production of ER data and insight.
• Contribute to the continuous improvement of ER templates, guidance notes, and case management approaches.
• Build effective relationships with managers, leaders, HR Business Partners, and Centres of Excellence.
• Support the Head of Employee Relations with policy reviews, employment law updates, ER projects, and wider people initiatives.
• Develop practical ER insights for policy and process development.
• Stay updated on employment law developments, best practices, and internal policy updates.
• Lead business change activities, including redundancy and restructuring processes.

Requirements

• CIPD qualification preferred, ideally Level 5 or above, or equivalent relevant experience.
• Significant experience in an employee relations specialist role, including managing complex, sensitive, and higher-risk ER cases in a fast-paced, commercially focused organization.
• Strong working knowledge of UK employment law and employee relations best practice.
• Experience supporting or coaching colleagues on ER casework, ideally within a specialist ER team.
• Confident advising managers and senior stakeholders on complex people matters.
• Strong written communication skills, with experience drafting and reviewing high-quality ER correspondence and case documentation.
• Strong judgment and risk assessment skills, with the ability to identify when matters should be escalated.
• Ability to work at pace, manage competing priorities, and maintain high standards of accuracy and confidentiality.
• Collaborative and pragmatic approach, balancing legal risk, commercial context, and employee experience.

Skills

• Employee Relations Case Management
• UK Employment Law
• Risk Assessment
• Stakeholder Management
• Training Development and Delivery
• Data Analysis and Insight
• Policy Development
• Written Communication
• Coaching

Location

• Head Office, 55 Baker Street, London, UK

Work Type

• Full-time

Experience Level

• Senior

Education Level

• CIPD Level 5 or above preferred

Salary/Compensations

• Competitive salary

About the Company

• Founded in 1896, Knight Frank is one of the world's leading independent real estate consultancies, headquartered in London, UK.
• We operate in over 50 markets with a global network of offices and people.
• Our core values emphasize trust, integrity, care, and a client-centric approach.
• We are committed to fostering an inclusive and diverse workplace where individuals can perform at their best.
• Our collaborative teams provide excellent client service, and we celebrate innovation and new ideas.
• Our Desired Future is built on three pillars: People Potential, Client Centricity, and Creating our Future, together.