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About the Role

Directs staff of the Service Department in the branch to provide quality service to all customers. This role is with the Rentokil family of companies, a global leader in Pest Control and other services.

Responsibilities

• Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers.
• Provides continued, up-to-date training of branch service and sales personnel.
• Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards.
• Responds to customer complaints.
• Contacts pending cancellations in an attempt to retain accounts.
• Maintains current awareness of the number of customers remaining to be serviced in the month.
• Takes responsibility of servicing pest routes when necessary.
• Maintains inventory.

Requirements

• High school diploma or general education degree (GED).
• Must possess a valid driver's license from state of residence.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of dry chemicals and pesticides.
• Familiar with Department of Transportation (DOT) rules and regulations.
• Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator.
• Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

Skills

• Knowledge of dry chemicals and pesticides.
• Familiar with Department of Transportation (DOT) rules and regulations.

Work Type

• Full-Time
• Part-Time

Experience Level

• 1-2 years related experience preferred
• 2 or 4 year degree strongly preferred

Education Level

• High school diploma or general education degree (GED)
• 2 or 4 year degree strongly preferred

Salary/Compensations

• $57,000.00 - $92,000.00 Yearly

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

About the Company

• We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
• We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.
• We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
• We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.
• We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

Equal Opportunity

• Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
• California residents click here to review your privacy rights.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.