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About the Role
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.
Responsibilities
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model
- Greet and make customer contact
- Understand the customer's needs
- Educate the customer on product features and benefits
- Solve any customer problems/answer any questions
- Transact the sale through suggestive selling, multiple selling, and effective closing
- Correctly measure and fit customers with appropriate NB product
- Inform customers about any promotions we have running
- Keep the floor always looking its best – neat, organized, and well stocked
- Make sure items are labeled and price marked properly
- Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations
Requirements
- Must be 18 years of age or older
- Past retail experience preferred, but not necessary
- Demonstrated ability to flourish in a team environment
- Willingness to work a flexible schedule that may include weekends and holidays
- Ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally
- Ability to kneel or squat frequently
- Ability to move boxes of product up to 50 lbs (with assistance if necessary)
- Ability to stand for extended periods of time
- Ability to climb ladders occasionally
- Ability to climb and descend stairs frequently (depending on location)
Skills
- People person
- Strong customer service skills
- Strong verbal communication skills
- Familiarity with cash register functions
- Ability to quickly perform basic math
- Proper lifting procedures
- Timely reporting of all accidents and near misses
Location
- NYC Only
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $17.00 - $19.65 - $23.60 Hourly
Benefits
- Three options for medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401K
- Online learning and development courses
- Tuition reimbursement
- $100 monthly student loan support
- Mentorship programs
- $1,000 lifestyle reimbursement
- 4 weeks of vacations
- 12 holidays
- Generous parental leave
- Associate discount
- Short term disability
- $300 lifestyle reimbursement
About the Company
- Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.
- We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.
- We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
- Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want.
- Our associates around the world bring these goals to life with their high-level skills and creativity.
- While we offer the best product on the market, we’re also equally committed to giving back.
- So while we look to succeed, we believe in ensuring others have the same opportunity.
Equal Opportunity
- New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.