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About the Role
This role supports store leadership in developing and guiding the retail team to achieve customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management, while maintaining store standards and product knowledge to drive performance.
Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
- Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
- Monitor and control store expenses, discounting, and credits to support financial objectives.
- Oversee customer wait times and ensure customer needs are met through effective team coordination.
- Stay current on products, services, and leadership practices to serve as an expert resource for the team.
- Perform other duties/projects as assigned by business management.
Requirements
- High School Diploma/GED required.
- 1 year customer service and/or sales experience in a retail environment preferred.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Change Agility
- Change Management Coaching
- Coaching
- Coaching Conversations
- Communication
- Customer Engagement
- Customer Service
- Engaging People
- Escalation Resolution
- Leadership
- Performance Monitoring
- Product Knowledge
- Sales
- Sales Performance Coaching
- Talent Development
- Team Coaching
Work Type
- Full-time
Education Level
- High School Diploma/GED
Salary/Compensations
- $57,600 - $100,900
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
About the Company
- T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile.
- Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
- TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation.
- With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
- TMUS India Private Limited operates as TMUS Global Solutions.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
- We take equal opportunity seriously—by choice. We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by applicable local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.