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About the Role

The Payroll Team Assistant provides administrative, operational, and quality assurance support to the Payroll team, ensuring efficient and accurate payroll processing. This role involves coordinating ServiceNow workflows, managing employee banking changes, monitoring direct deposit exceptions, supporting payroll reviews, and maintaining payroll records.

Responsibilities

• Monitor and manage payroll-related tickets and service requests received through ServiceNow.
• Assign tickets to appropriate team members based on established processes and workload distribution.
• Escalate urgent or complex issues to Payroll Leadership as required.
• Maintain payroll files and records in accordance with organizational policies and legislative requirements.
• Prepare reports, spreadsheets, and other documentation to support payroll operations.
• Support payroll process improvement initiatives.
• Communicate with subcontractors regarding discrepancies or missing information.
• Receive, review, and process employee banking information changes through Workday.
• Verify supporting documentation and ensure banking changes are complete, accurate, and appropriately authorized prior to processing.
• Maintain confidential banking records and ensure compliance with privacy and security requirements.
• Monitor and track direct deposit rejections, returned payments, and banking notifications, including Notice of Change (NOCs).
• Investigate banking exceptions and coordinate with employees to facilitate timely resolution.

Requirements

• High school diploma, with a college diploma in Office Administration or Business/Accounting preferred.
• Previous experience in payroll, finance, or administrative support is preferred but not mandatory.
• Strong attention to detail and accuracy in data entry.
• Proficiency with Microsoft Office applications (Excel, Outlook, SharePoint) and other relevant software.
• Strong analytical and problem-solving skills; ability to follow procedures and escalate appropriately.
• Effective written and verbal communication skills, able to interact with internal and external stakeholders.
• Adaptable and willing to learn new processes, systems, and tools.
• Commitment to client- and family-centered care principles.

Skills

• Microsoft Office applications (Excel, Outlook, SharePoint)
• Goldcare
• Workday
• ServiceNow

Location

• Ontario

Work Type

• Full-time
• Part-time
• Casual

Experience Level

• Entry Level

Education Level

• High school diploma
• College diploma in Office Administration or Business/Accounting preferred

Salary/Compensations

• $25.04 - $29.61 /hour

Benefits

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• Comprehensive orientation and training
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events
• Pension plan
• Comprehensive benefits package

About the Company

• VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario.
• Our team is made up of close to 3,000 caring and committed professionals.
• VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.
• Since 1925, VHA Home HealthCare has lent a helping hand to people in the community.
• As a not-for-profit charitable organization, we support seniors, families, people with disabilities and those living with chronic or terminal illness to live as independently as possible.
• We provide services 24 hours a day, seven days a week to clients in their home and the community.
• We offer high-quality, multilingual services in southern Ontario.
• Our work environment focuses on supporting clients and staff through client-centered care, well-connected health care teams, and continual improvement.
• VHA is a leading learning organization.
• We are reimagining the future of health care.

Equal Opportunity

• VHA Home HealthCare (VHA) is committed to upholding our commitments to being an Equal Opportunity Employer.
• We champion inclusion and diversity in all parts of our organization.
• A diverse workforce is key to the ongoing and future success of VHA.
• We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience.
• VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups.