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About the Role

We are hiring a Senior Staff Technical Account Manager (TAM) to join our team. The Global Partner Integration Team owns and manages go-to-market partner integrations, including affiliate-owned set-top box (STB) integrations. These integrations focus on back-office systems, such as authentication, authorisation, shared identity, billing, and entitlement services, along with apps deployed on affiliate-owned equipment. This role requires a candidate with a track record of building high-performance, stable, scalable systems that have been successfully shipped to customers in production. You will drive best practices, set standards, and be a key contributor to the company's strategy relating to go-to-market partner relationships.

Responsibilities

Working with the affiliate from initial technical engagement through to launch is the primary responsibility.
Serve as the technical point of contact for partners we are integrating with.
Act as the voice of the partners to our internal teams.
Accurately assess a partner's capability to perform an integration.
Explain functionality to partner teams and field all questions quickly and effectively.
Evaluate partners' designs and plans to identify and resolve issues prior to implementation.
Identify and define requirements unique to partner integrations or devices.
Drive technical negotiation and alignment with partners.
Drive partners to adapt to our standard integration architecture, deciding on a bespoke integration only when standard integration is not achievable.
Work with both internal and external partner engineering teams as necessary.
Serve as the subject matter expert (SME) for each integration owned.
Represent the voice of partners, taking a data-driven approach to surface key partner insights and using them to improve our integration experience.
Partner with our Ops team to verify testing and assist in resolving any identified issues during the integration.
Ensure partners stay within the defined strategy of the Partner Integration Program.
Collaborate with Product Management, Engineering, Program Management, and other relevant teams to implement solutions for bespoke work.
Lead the planning, execution, and delivery of projects across multiple product and technology teams around the world.
Communicate clearly, analyse technical designs, organise project timelines, secure commitments, manage risks, identify critical paths, spot edge cases, triage bugs, review metrics and data, and monitor launch operations for large software projects.
Use data to assess the success of what you've launched.
Demonstrate sound judgement across multiple projects or programme areas.
Manage more than one project simultaneously and successfully.
Understand organisational and corporate goals and ensure your projects deliver what's required to meet them.

Requirements

Played a lead role in the delivery of a major product or feature launch, either as a Technical Account Manager, Product Manager, Program Manager, Engineer, or Solutions Architect.
Balance technical depth, product knowledge, business understanding, and organisational and communication skills.
Demonstrated track record of making the right decisions.
Understand back-office systems such as authentication, authorisation, identity management, billing, and entitlements.
Demonstrated ability to deliver projects in these areas.
Understand affiliate equipment, including set-top boxes.
Know how to work with partners to integrate our app onto that equipment and that equipment into our broader framework.
Effective communicator across all levels and disciplines — from Engineering to Marketing/Distribution to Executive Leadership.
Communicate effectively both internally and with external Affiliates and Partners in those same disciplines.
Effectively manage multiple stakeholders and projects across various stages of implementation.
Must have the legal right to work in the country hired.

Skills

Technical Account Management
Product Management
Program Management
Engineering
Solutions Architecture
Authentication
Authorisation
Identity Management
Billing
Entitlements
Set-top box integration
Communication skills
Technical negotiation
Data analysis
Risk management
Project planning
Stakeholder management

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior Staff

Education Level

Bachelor's degree

Benefits

Thoughtfully curated benefits

About the Company

Warner Bros. Discovery is a premier global media and entertainment company, offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming.
The new company combines WarnerMedia's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.
Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises.
Warner Bros. employs people all over the world in a wide variety of disciplines.

Equal Opportunity

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.