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About the Role

We are seeking an Operations Director to lead operations for our Digital Banking Platform organization, a global team of Product and Engineering professionals. This role is crucial for managing an annual budget exceeding $100 million and scaling platforms used by millions daily. You will serve as the operational backbone, owning the operating model, strategic execution, organizational alignment, and operational metrics for this significant P&L.

Responsibilities

Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader.
Design and manage the operating model that governs how the organization plans, executes, and adapts.
Lead strategic planning cycles, quarterly business reviews, and staff operations.
Lead special projects and strategic initiatives that advance organizational goals.
Own P&L accountability for a $100M+ organization, tracking spending and managing headcount.
Develop and manage headcount plans, workforce distribution, and organizational capacity.
Build business cases, conduct variance analyses, and track performance against plan.
Partner with Finance on budget cycles and cost optimization.
Establish processes, workflows, and governance structures that enable the organization to operate at scale.
Define how cross-functional teams align and make decisions.
Build performance metrics and dashboards that provide visibility into organizational health.
Continuously improve operating rhythms and practices.
Align Product, Engineering, Finance, Risk, and Compliance around priorities and execution plans.
Facilitate 3-in-a-box alignment (Product, Engineering, Technical Leads).
Serve as a critical link between engineering leadership and the broader organization.
Manage escalations, resolve conflicts, and drive decisions when priorities misalign.
Partner with HR and Recruiting on hiring plans, organizational design, and workforce strategy.
Support long-term talent development, organizational capability building, and succession planning.
Champion a strong culture through change management, morale programs, and recognition initiatives.
Drive execution against strategic initiatives, removing blockers and keeping teams focused.
Identify opportunities to enhance operational efficiency through better processes, tools, and practices.
Stay ahead of organizational trends and bring forward ideas for how the organization can operate more effectively.

Requirements

12+ years of operations leadership or program management in large-scale technology organizations.
Proven success running a $100M+ P&L or large business unit.
Deep experience building operating models, organizational processes, and governance structures that scale without losing agility.
Track record of driving operational transformation and measurable improvements.
Strong background in cloud engineering, platform operations, or digital product development.
Exceptional ability to partner with senior leaders, influence across functions, and drive alignment at the executive level.
Strong communication skills — comfortable presenting to C-suite and translating complex operational topics into clear, actionable insights.
Comfort in high-visibility, fast-paced environments where clear thinking and structure are critical to success.
Skilled at designing processes that enable execution without creating bottlenecks.
Ability to think strategically about organizational design, capacity planning, and long-term capability building.
Strong judgment about when to standardize vs. when to stay flexible.
Experience managing stakeholder complexity and driving alignment across competing priorities.
Bias toward action and continuous improvement — always looking for ways to simplify and optimize.
Comfortable with ambiguity in rapidly growing organizations and able to create structure without over-engineering.
Collaborative mindset; you thrive when working across functions and bringing out the best in teams.
Fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S.
Unable to sponsor or take over sponsorship of an employment Visa at this time.

Skills

Operations Leadership
Program Management
P&L Management
Operating Model Design
Organizational Process Design
Governance Structures
Operational Transformation
Cloud Engineering
Platform Operations
Digital Product Development
Strategic Planning
Business Case Development
Variance Analysis
Budget Management
Cost Optimization
Resource Allocation
Performance Metrics
Stakeholder Alignment
Cross-Functional Coordination
Change Management
Talent Development
Workforce Strategy
AI Application in Financial Services

Location

Austin

Work Type

Hybrid Work Opportunities

Experience Level

12+ years of operations leadership or program management

Benefits

Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings
Generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”

About the Company

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others!
We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
Our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program.
We believe in making an impact—in the industry and in the community.
Q2’s mission is to build strong and diverse communities by strengthening their financial institutions.
That mission shapes the technology we build, how we serve our customers, and how we show up for each other.
We started with a straightforward belief: technology could fundamentally change how financial institutions serve their communities.
More than 20 years later, that belief still drives us.
Q2 delivers digital banking and lending solutions that help financial institutions deepen relationships, improve experiences, and grow.
Across every department and region, Q2 team members bring creativity, collaboration, and purpose to building technology that makes banking stronger, easier, and more human.
Q2’s culture is built by Q2ers and grounded in ten guiding principles that define how we show up for each other, our customers, and our communities.
We take our mission seriously. We also have fun doing it.
Teams across the company work together to solve hard problems, move quickly, and make a real impact on the financial institutions and communities we serve.
We’re also helping shape how AI is applied in financial services, bringing the same disciplined, banking-first approach Q2 has practiced for more than 20 years to this next chapter of innovation.

Equal Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements