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About the Role

This position is responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites, generate service revenue, and adhere to state and federal regulatory requirements.

Responsibilities

• Perform preventative maintenance and service repair on equipment utilizing the service manual, OJT, OEM or 3rd Party training.
• Identify and resolve customer issues, providing appropriate communication and involving appropriate site service personnel.
• Maintain customer satisfaction as the primary goal.
• Demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results.
• Establish priorities by assessing communicated priorities from the Site Manager, Site Team, or customer.
• Independently complete PMs, FCOs, installations, and all related tasks.
• Independently diagnose and resolve electronic, network, and mechanical problems.
• Resolve customer issues.
• Work flexible hours based on business needs, including overtime, weekends, and on-call rotations.
• Safely work with radiation sources and/or radioactive materials.
• Wear all required personal protective equipment.

Requirements

• 1 or more years of experience servicing medical equipment.
• General biomedical, patient monitoring, blood pressure monitors, defibrillators, or infusion pump experience highly preferred.
• Associates degree in electronics or equivalent combination of education and experience.
• BSEE/BSEET/BSME/BSMET preferred.
• Working knowledge of electronic circuit boards, schematics, processors, and computer hardware including applications, programming, and systems functionality.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Knowledge and use of all necessary tools and test equipment.
• Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
• Must reside within commuting distance to New York, NY.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Skills

• Customer relationship management
• Technical knowledge
• Equipment installation
• Equipment troubleshooting
• Equipment servicing
• Equipment maintenance
• Electronic circuit boards
• Schematics
• Processors
• Computer hardware
• Applications
• Programming
• Systems functionality
• Electronic theory
• Mechanical theory
• Networking theory
• Tool usage
• Test equipment usage

Location

• New York, NY

Work Type

• Field role
• Full-time

Experience Level

• 1 or more years of experience servicing medical equipment

Education Level

• Associates degree in electronics or equivalent combination of education and experience
• BSEE/BSEET/BSME/BSMET preferred

Salary/Compensations

• $25.00 to $39.00 per hour
• plus overtime eligible
• on-call pay
• training
• advancement opportunities
• annual incentive plan
• field service incentive bonus
• sales commission
• long-term incentives may be offered

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

About the Company

• We are a health technology company.
• We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• Do the work of your life to help improve the lives of others.
• For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
• Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
• Together, we deliver better care for more people because we believe that every human matters.
• At Philips, we believe that every human matters.
• As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
• The people who work here share our passion and are motivated to bring this purpose to life.

Equal Opportunity

• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
• It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.
• As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.
• To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.