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About the Role

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. This role is crucial for maintaining and repairing scientific instrumentation at customer locations, ensuring customer satisfaction through service excellence.

Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region
• Manage an expense account, service tools and spare parts inventories
• Interface daily with internal and external customers
• Submit written reports
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting daily service repair needs and driving customer satisfaction through service excellence
• Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory
• Compliance of field service technical standards is required
• Meeting departmental expectations regarding response time, PM completion Rates, Service callbacks, and Customer Satisfaction Survey Results
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays
• Other duties as assigned

Requirements

• Technical school or military technical training equivalent in Electronics Technology or Computer Science required
• Biotechnical training or associate degree or higher in an engineering discipline a plus preferred
• 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
• High mechanical aptitude and good problem solving/communication skills (High proficiency)
• Fluency in English as well as local language of the residential country is required (High proficiency)
• Knowledge of electronic measuring equipment (Low proficiency)
• Ability to work with a team (Medium proficiency)
• Customer relationship skills (Medium proficiency)
• Valid Passport or eligibility required
• Requires travel on short notice; overnight travel may be required depending on service region requirements
• Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law
• Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process

Skills

• Troubleshooting
• Repair
• Preventative maintenance
• Installation
• Customer service
• Documentation
• CRM systems
• Mechanical aptitude
• Problem solving
• Communication skills
• Electronic measuring equipment
• Teamwork
• Customer relationship skills

Location

• Multi-state geographic region

Work Type

• Field Service
• Full-time

Experience Level

• 1+ Years Experience

Education Level

• Technical school or military technical training equivalent in Electronics Technology or Computer Science
• Biotechnical training or associate degree or higher in an engineering discipline

Salary/Compensations

• $75,000-$110,000 annually

Benefits

• Comprehensive plan of health benefits
• Retirement and financial wellbeing programs
• Time off programs
• Wellbeing support and perks
• Annual incentive program

About the Company

• Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide.
• For more than 50 years, Diasorin has combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.
• Diasorin continuously invests in research, technology, and people.
• Guided by values of operational excellence, customer focus, and teamwork, Diasorin empowers teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios.
• Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers.
• Diverse perspectives strengthen innovation and help deliver meaningful impact for patients and customers worldwide.

Equal Opportunity

• Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
• This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located.
• Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.
• Recruitment Fraud Notice: Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address.
• Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.