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About the Role

As an Ambassador of the Maison, you will achieve and exceed sales targets, proactively develop your client portfolio, and ensure a unique client experience. You will also actively participate in the daily operations of the boutique.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target.
• Ensure each client receives outstanding and exceptional customer service.
• Provide a friendly environment, greeting and acknowledging every customer.
• Maintain outstanding standards, solid product knowledge, and all other components of Customer Service.
• Assist and support after-sales clients in accordance with Maison values.
• Act as a referent and provide recommendations for an exceptional client experience.
• Remain current on industry news and competitor activities.
• Cultivate new and existing client relationships through exceptional service and CRM initiatives.
• Partner with Management to develop a plan for clients and prospects.
• Consistently and accurately capture client data for follow-up and relationship building.
• Effectively utilize available tools for client data management.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Support and participate in in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures.
• Assist with daily set-up and breakdown of the boutique and communicate maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts.
• Assist with special projects, as needed.

Requirements

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience required.
• SAP knowledge preferred.
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-starter with a team-player approach.
• Must be available to work retail hours including weekends.
• Must be available to travel for trainings, client events, and conferences.

Skills

• Sales Achievement
• Client Relationship Management
• Customer Service
• Product Knowledge
• Negotiation
• Interpersonal Skills
• Communication Skills
• Attention to Detail
• MS Office
• SAP

Location

• Austin, Texas

Work Type

• Full-time
• Onsite

Experience Level

• 2-5 years

Education Level

• College degree preferred

Benefits

• Medical
• Dental
• Vision
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Employee assistance program
• Volunteer days off

About the Company

• Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont strives to preserve the heritage and identity specific to each of its Houses.
• The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
• Richemont Americas aspires to reflect the ever-changing world around us.
• Richemont Americas employs talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community.
• The company celebrates the diversity of its colleagues and clients.
• Richemont believes that when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
• Internal mobility is encouraged for career development within Richemont and its Maisons.
• Employees are encouraged to be curious, drive their own careers, and dream big.

Equal Opportunity

• We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated.
• We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.