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About the Role
The ideal candidate will be responsible for elevating client experiences, nurturing client relationships, and providing solutions to client needs. This role requires a leader in the boutique, sharing VCA values and acting as an Ambassador of the Maison.
Responsibilities
- Collaborate with the Boutique Director to support and guide the sales team in all aspects of sales, maintaining a strong presence on the sales floor.
- Assist the team in achieving performance goals through feedback, coaching, and successful sales closures.
- Support the team in developing client relationships and prospecting in the database, while creating a long-term sales strategy to boost loyalty and sales volume.
- Lead by example on the sales floor, motivating the team, and aiding the Boutique Director in crafting short and mid-term strategies for client attraction, conversion, and retention.
- Ensure the delivery of excellent customer service, elevating the boutique experience to drive sales growth.
- Assist Boutique Director in supporting and guiding the team in all aspects of operations including policy & procedures and corporate directives.
Requirements
- Bachelor's degree required.
- 4-5 years of experience in a luxury retail environment.
- Prior supervisory experience required.
- Ability to motivate teams and quickly resolve sales-related issues.
- Strong selling and closing skills.
- Proficiency in Excel and Word.
- Comfortable with travel.
- Strong networking abilities, particularly with high-profile events.
- Valid work authorization for employment in the USA.
Skills
- Excel
- Word
- Communication skills
- Problem-solving skills
- Interpersonal skills
- Networking abilities
- Selling skills
- Closing skills
Location
- USA
Work Type
- Full-time
Experience Level
- 4-5 years
- Supervisory experience
Education Level
- Bachelor's degree
Salary/Compensations
- $140K- $150K yearly
- Annual bonus eligible
Benefits
- Medical, dental, and vision programs
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
About the Company
- A High Jewelry Maison with a strong heritage promoting exceptional know-how in an enchanting and creative environment.
- Van Cleef & Arpels hires talents from many different backgrounds and experiences, believing that diversity and inclusion empower creativity and knowledge to deliver excellence.
- Employee career development is at the heart of the ambition, with immersions into the Maison's history, know-how, and creations.
Equal Opportunity
- Van Cleef & Arpels is proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.