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About the Role
We are looking for a Full Time Team Leader to join our team! This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence and an above-and-beyond customer experience. You will also play a vital role in driving sales and achieving our sales targets.
Responsibilities
- Debriefing team on key objectives and deliverables
- Analyzing KPI reports and coaching team to successfully hit metrics
- Ensuring effective communication with team and store management
- Creating positive brand experience for all stakeholders
- Balancing time between administrative and customer service tasks
Requirements
- 2-3 years’ experience driving sales and leading a team in a high-volume retail environment
- Proficiency in Microsoft Office and inventory software
- Demonstrated excellence in understanding and driving KPIs
- Effective time management and analytical skills
- Ability to stand for an entire workday and repeatedly lift up to 23 kilograms
Skills
- Coffee knowledge
- Sustainability awareness
- Microsoft Office proficiency
- Inventory software proficiency
- KPI analysis
- Time management
- Analytical skills
Location
- Nespresso boutiques
Work Type
- Full Time
Experience Level
- 2-3 years
Salary/Compensations
- $22/h + quarterly bonus
Benefits
- Health and dental benefits that start on day one
- Massage coverage
- Pension plan with employer’s contribution
- Mental health coverage
- Health Spending Account
- Lifestyle spending Account
- Free coffee machine
- Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
About the Company
- We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.
- By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
- At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues.
- Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact.
- Our supportive, inclusive culture encourages curiosity, creativity, recognition and career development.
- Nespresso Canada, a division of Nestle Canada!
Equal Opportunity
- Nestlé Canada is an equal-opportunity employer.
- The principles of diversity, equity, inclusion, and accessibility are vital to how we operate.
- We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.
- If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.