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About the Role

Sun & Ski Sports is seeking a driven and detail-oriented Operations Coordinator to join our team. This role is perfect for someone who thrives in a fast-paced environment, can juggle multiple tasks with ease, and brings both precision and positivity to the job.

Responsibilities

• Oversee all non-sales functions of the store, including front-end and back-end operations.
• Monitor cashier performance daily to ensure accuracy, speed, and customer satisfaction.
• Lead store operations in the absence of store managers, ensuring consistency and accountability.
• Manage bank deposits and cash handling procedures, including reconciling receipts, resolving discrepancies, and ensuring cash control.
• Identify and resolve register errors, and implement preventive solutions.
• Oversee eCommerce fulfillment processes, ensuring timely and accurate order handling.
• Handle inventory transfers in and out of the store, maintaining up-to-date Distro Status Reports.
• Manage the markdowns process, ensuring accurate and timely execution.
• Oversee freight receiving, including paperwork, drop shipments, and sensor tagging of merchandise.
• Process mark-outs-of-stock, warranty claims, and returns to vendors accurately and efficiently.
• Maintain store appearance, ensuring register areas and facilities meet company visual standards.
• Organize and maintain stockroom and back-of-house areas.
• Lead and manage the in-store training process for associates.
• Ensure consistent and accurate CRM data collection.
• Review and act on the Weekly Compliance Report to ensure store readiness.
• Oversee tech shop administrative functions, including paperwork and forms processing.
• Manage store supply ordering and inventory.
• Train, develop, and evaluate associates on key operational procedures.
• Assist with year-end inventory preparation and execution.

Requirements

• 1+ years of management experience, with the ability to lead, motivate, and develop a team.
• 2+ years of retail experience with working knowledge of store operations and shrink reduction.
• Excellent interpersonal and communication skills for building strong relationships with vendors, buyers, store teams, and upper management.
• Proven analytical and problem-solving skills, with strong attention to detail.
• Highly organized with effective time management and multi-tasking capabilities.

Skills

• Retail cashier experience
• Aptitude for numbers
• Customer service
• Organization
• Time management
• Multi-tasking
• Problem-solving
• Attention to detail
• Interpersonal skills
• Communication skills
• Analytical skills
• Outdoor enthusiast

Location

• Houston, Texas

Work Type

• Full-time

Experience Level

• Management experience
• Retail experience

Benefits

• Health, Vision, and Dental Insurance
• Employer-Paid Basic Life Insurance
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
• Paid Time Off (PTO)
• 401 (k) Plan + Company Match
• Employee Purchase Discount
• Company/Vendor sponsored Product Knowledge/Training Adventure trips

About the Company

• Established in 1980, Sun & Ski Sports has 32 locations across 13 states and is an expert in offering top-quality gear for watersports, biking, running, skiing, and snowboarding.
• We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice.
• Our goal is to make everyone an outdoor adventurer.
• We are dedicated to going the extra mile to provide the right gear and guidance.
• We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service.
• We thrive in a dynamic environment focused on enhancing the customer experience.
• We’ve been making outdoor dreams come true with quality merchandise and service.
• Sun & Ski Sports – Find Yourself Outside.