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About the Role

We are looking for a highly experienced Product Owner to own and drive the delivery of claims product change across Ardonagh Specialty. This role translates claims operational needs and digital transformation objectives into a clear roadmap, prioritised backlog items, and business-value driven outcomes. It acts as the bridge between Claims, Technology, Delivery, and Change teams to improve customer and colleague experiences, increase automation, enhance operational efficiency, and deliver measurable business value as part of a large digital transformation programme.

Responsibilities

Own and maintain the claims product vision, roadmap, and prioritised backlog for agreed claims digital initiatives, ensuring alignment to business value and programme governance.
Identify opportunities to transform claims processes through automation, workflow optimisation, and emerging technologies.
Translate business needs into clear epics, features, user stories, acceptance criteria, and process documentation, working with development, architecture, UX, and QA teams.
Lead requirements discovery, workshops, and process reviews with stakeholders and technical teams.
Support delivery of claims transformation initiatives including Claims Task Manager enhancements, claims operating model changes, and PAS / bordereaux processing improvements.
Ensure solutions align with operational, regulatory, and control requirements.
Use data, customer insight, and operational feedback to inform product decisions and measure success.
Provide product support through build, test, UAT, and rollout, including defect triage, business clarifications, change communications, and training input.
Maintain clear stakeholder communication, preparing concise updates, decision papers, SteerCo inputs, and product artefacts as required.

Requirements

Experience in product ownership, product management, or business analysis roles within insurance, ideally claims or London Market operations.
Strong understanding of claims lifecycle processes.
Working knowledge of London Market terminology and processes.
Experience writing high-quality user stories, acceptance criteria, and requirements for Agile delivery.
Ability to run workshops, elicit requirements, and map processes.
Comfortable working with technology teams, vendors, and business stakeholders.
Proficient in Microsoft 365 tools.
Experience with Azure DevOps/Jira, Visio, PowerPoint, Excel, SharePoint, Teams, and reporting tools is desirable.
Excellent communicator who can work with senior stakeholders, claims SMEs, developers, testers, and operational users.
Structured, analytical, and solution-focused.
Strategic thinker with a passion for innovation and continuous improvement.
Strong ownership mindset with the ability to challenge constructively and manage competing priorities.
Commercially minded, with a focus on delivering tangible business value.
Data-driven and comfortable making decisions using insight and evidence.
Collaborative leader who builds strong relationships across business and technology teams.
Confident facilitating workshops, presenting recommendations, and producing concise, clear materials.
Comfortable in a fast-moving transformation environment with multiple stakeholders and dependencies.

Skills

Product Ownership
Product Management
Business Analysis
Agile
Microsoft 365 tools
Azure DevOps/Jira
Visio
PowerPoint
Excel
SharePoint
Teams
Reporting tools
CII or equivalent insurance qualifications (desirable)

Location

London
Hybrid

Work Type

Full time
Permanent
Hybrid (Typically 1/2 days in the office)

Experience Level

Highly experienced

Education Level

Product Owner / Agile, Business Analysis, CII or equivalent insurance qualifications desirable but not essential.

Salary/Compensations

Competitive salary

Benefits

Apprenticeships
Study support
Participation in our annual Spotlight Awards
Community Trust
Sports Teams
Office socials
Events
Wellbeing programs
Fantastic discounts across many big-name businesses
Employer pension contribution of 10% (providing you, the Employee provides 5%)
Good work life balance - flexibility to suit you.
Life Assurance at X4 of your base salary.
Group Income Protection.
Generous Annual Leave entitlement.
Private Medical Insurance.
Group annual bonus scheme.

About the Company

At Ardonagh Specialty, we provide much more than just a workplace.
We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group.
We are proud of our innovative environment offering many opportunities for growth across the wider group.
Employees regularly move between our united teams, and we encourage you to make your role your own.
Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.
If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

Equal Opportunity

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway.
You might just be the right fit for the job, or other opportunities we may have within the wider Group.
We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.