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About the Role

The Client Services Coordinator is responsible for the efficient processing and handling of customer orders, providing support to sales personnel, and ensuring accurate and timely service to clients. This role coordinates the ordering and receiving process, expedites orders, maintains order status, and performs punch-list follow-up to ensure a high level of customer satisfaction. The coordinator acts as a liaison between operational departments and the sales organization.

Responsibilities

Serves as the main internal customer contact, ensuring that all requirements and expectations are met and conveying an understanding and knowledge of all company products
Deepens customer relationships
Develops and maintains a strong partnership with Sales, Design, Project Management and Warehouse to guarantee customer expectations and satisfaction
Checks orders to ensure accuracy of all information, including cost, sell, product finishes, key alike, manufacturers codes, freight, contracts, purchase and sales documents, ship to and bill to information, COM, etc.
Ensures accuracy of manufacturer acknowledgements for correct product, finishes, specials, pricing and shipping information
Maintains and provides weekly order status reports to the client and sales
Communicates with clients regularly to provide a high level of customer service, answer questions, provide order information, perform follow-up phone calls after job completion, and assist clients with sales support as required
Tracks and monitors orders for ship dates, clarifications, discrepancies, and changes to ensure clients receive product on time and in good condition
Schedules orders, monitors shipping and installation dates, and generates timely delivery tickets to the warehouse
Participates in weekly meetings with sales to proactively manage new orders, changes, discrepancies, punch lists, issues, backlogs, and invoicing
Prepares and submits orders for invoicing on a timely basis throughout the entire monthly cycle
Follows up on customer issues in a timely manner, such as back orders and damaged product, and tracks punch list progress utilizing the CORE scheduler
Utilizes all technology tools to support the job function, including CAP, HMI Kiosk, Order Manager, CORE, Order Status, COR Connect, and Lotus Notes databases
Maintains a thorough understanding of the administrative process and utilization of all internal resources and departments
Demonstrates knowledge on all product lines that COR sells
Understands business and accounting practices and their impact on Account Coordinator responsibilities
Adapts to changes in process and responsibilities as outlined by management
Performs other duties as assigned, which are subject to change due to personal growth, organizational development, or technological/industry advancements
Performs other duties as required

Requirements

Must be able to read, write, interpret and communicate fluently in English
Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation with the ability to pay close attention to detail and proofread work carefully
Demonstrates commitment to providing the highest level of customer satisfaction
Handles a high volume of detailed work with the ability to multitask
Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
Uses analytical and decision-making skills to offer options and resolve problems in a variety of contexts
Ability to work effectively both independently and as part of a team ensuring efficiency of projects from start to finish

Skills

Strong written and verbal communication skills
Strong interpersonal skills
Strong Microsoft Office Suite skills
Ability to learn and use new computer programs/applications
Good organizational skills
Good time management skills
Good customer service skills
Good problem-solving skills

Location

Various sites including warehouse, construction sites, client sites and offices

Work Type

Office environment
Site visits

Experience Level

1-3 years of work experience
Industry experience extremely helpful

Education Level

4 year degree
Concentration in Business preferred

About the Company

Creative Office Resources is an equal opportunity employer.

Equal Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Creative Office Resources.
Creative Office Resources is an equal opportunity employer, and does not discriminate based upon an individual’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, military service ad veteran status, national origin, age, disability, genetic information (including family medical history), political affiliation, or other non-merit based factors protected by federal, state and local laws.
These protections extend to all terms and conditions of employment and management practices and decisions, including recruitment and hiring, appraisal systems, promotions, trainings and career development.