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About the Role

The Manager co-ordinates the day-to-day activities of the program, ensures effective team functioning, provides leadership, and works in partnership with other programs of CMHA Toronto and with community stakeholders. The Manager ensures that the program operates in keeping with the mission, strategic directions, policies, and client-centred focus of CMHA Toronto, and in accordance with funder requirements. The role also provides oversight of program operations, staff supervision, quality improvement initiatives, and community partnerships to ensure the delivery of high-quality, recovery-oriented services and positive outcomes for clients and their families.

Responsibilities

Lead recruitment, onboarding, performance management, and staff development for permanent and contract employees.
Foster a collaborative, high-performing team culture through coaching, supervision, training, and ongoing support.
Establish performance goals, conduct evaluations, and support professional growth opportunities within budget.
Provides operational and clinical leadership for the Early Psychosis Intervention (EPI) portfolio, including oversight of the Early Psychosis Intervention Program, Transitional Age Youth Services, ARCS-IP, and the University of Toronto Case Management Program, ensuring the delivery of high-quality, evidence-informed, and recovery-oriented care.
Ensure compliance with organizational policies, documentation standards, data collection requirements, and quality assurance practices.
Approve staff time, expenses, and training requests.
Facilitate team and clinical meetings, provide management-level on-call support, and prepare program reports.
Represent the organization on internal and external committees and maintain strong partnerships across the health and community sectors.
Fosters strong partnerships with internal and external stakeholders, including academic institutions, community agencies, primary care providers, and provincial networks, to enhance access, continuity of care, and outcomes for youth and young adults experiencing first-episode psychosis.
Lead program planning, evaluation, quality improvement, and service development initiatives.
Prepare proposals and funding applications and recommend service enhancements to improve client outcomes.
Ensure client feedback informs program design and service delivery.
Leads and supports the coordination, and ongoing delivery of Coordinated Specialty Care (CSC) for psychosis in alignment with Provincial Early Psychosis Intervention (EPI) Program standards, best practices, and performance expectations.
Oversee student placements and support learning opportunities.
Maintain current knowledge and competencies through ongoing professional development.

Requirements

Degree in health or social services.
Experience in program development.
Experience working in a multidisciplinary team.
Experience in developing program partnerships and collaborations with external agencies.
Proven effective supervisory and leadership experience.
Minimum 5 years experience in clinical case management.
Experience working with youth.
Knowledge of the Early Intervention approach to care and key program components.
Superior organizational and communication skills.
Pro-active, flexible, and able to prioritize and coordinate the many activities of the portfolio.
Ability to liaise with stakeholders and develop program partnerships and collaborations with external agencies.
Ability to provide Supervision to the Early Intervention team of professionals using your experience and leadership to facilitate, motivate, and lead teams.
Ability to apply knowledge of Early Intervention approaches to care and key program components.
Adherence to our COVID-19 policy and provide proof of vaccination.

Skills

Leadership
Team management
Program development
Clinical case management
Stakeholder liaison
Organizational skills
Communication skills
Supervisory skills

Location

Toronto

Work Type

Full-time
Contract

Experience Level

Minimum 5 years experience in clinical case management

Education Level

Degree in health or social services

Salary/Compensations

$78,238 - $85,718

Benefits

Health Care of Ontario Pension Plan (HOOPP)
Work-life balance and flexibility
Opportunities for learning and advancement
Training and development opportunities

About the Company

CMHA Toronto is the city’s leading community mental health agency.
We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
Our goal? Help everyone thrive in the community.
CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability.
Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities.
Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a community.

Equal Opportunity

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace.
We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women.
We recognize and honour the intersectionality of equity-based identities.
Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset.
If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.