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About the Role

As a Remedy Specialist, you will be the first impression and trusted guide for the Remedy Place experience, blending luxury hospitality with wellness education. You will help guests understand our services, guide them through the club, and recommend personalized self-care routines, memberships, and packages. Your goal is to make every guest feel better than when they arrived.

Responsibilities

• Deliver exceptional hospitality by welcoming guests warmly and creating memorable impressions.
• Manage reservations, arrivals, departures, and scheduling with precision.
• Lead personalized tours that showcase the Remedy Place experience.
• Build authentic relationships with members and guests through personalized service.
• Communicate confidently and professionally via multiple channels.
• Resolve guest concerns with empathy and sound judgment.
• Guide the guest experience by learning and explaining the science, purpose, and benefits of all offerings.
• Help guests discover services that align with their wellness goals.
• Confidently explain memberships, treatments, retail, and club experiences within scope.
• Stay curious about emerging trends in recovery, longevity, and holistic wellness.
• Inspire confidence without practicing outside of expertise.
• Drive membership growth through trust-based relationship building and thoughtful recommendations.
• Educate guests on the value of the Remedy Place community.
• Contribute to club goals through memberships, services, retail, and food & beverage.
• Support club operations by maintaining presentation and cleanliness.
• Partner with practitioners and leadership for seamless guest experiences.
• Prepare treatment areas and support service transitions.
• Assist with events, workshops, and community experiences.
• Receive deliveries, replenish inventory, and maintain operational standards.
• Assist with any task that improves the guest experience.

Requirements

• Exceptional luxury hospitality experience, deep wellness knowledge, or both.
• Bring warmth, confidence, and positive energy to guest interactions.
• Highly engaging and comfortable building relationships with new people.
• Genuine care for helping others feel better.
• Genuine interest in wellness, recovery, longevity, and self-care.
• Lead by example through professionalism, ownership, and a team-first mindset.
• Ability to read people and adapt communication style.
• Stay calm, polished, and solution-oriented under pressure.
• Attention to detail and pride in creating memorable guest experiences.
• Enjoy learning, growing, and continuously improving.
• Experience in luxury hospitality, fine dining, luxury retail, private clubs, country clubs, boutique fitness, or premium wellness environments.
• Strong personal or professional experience in health, wellness, fitness, recovery, or longevity.
• Outstanding verbal and written communication skills.
• High emotional intelligence.
• Exceptional professionalism and discretion.
• Strong organizational skills and attention to detail.
• A positive, team-first attitude.
• Reliability, accountability, and ownership.
• Weekend and holiday availability.
• Stand and walk throughout shifts.
• Lift up to 50 pounds.
• Bend, kneel, squat, and assist with operational needs.
• Work comfortably in varying temperatures, including heat exposure.
• Use scheduling systems, phones, tablets, and computers.

Skills

• Luxury hospitality
• Wellness education
• Relationship building
• Sales
• Communication (in person, phone, text, email)
• Problem-solving
• Customer service
• Organizational skills
• Attention to detail

Location

• Not specified

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $18 - $22.00 Hourly

Benefits

• Ongoing education
• Competitive salary
• Discretionary bonus plan
• Medical, Vision, Dental, EAP for Full-time employees
• Partial employer contribution to dependent benefits for Full-time employees
• 401K
• Employee Club Membership

About the Company

• Remedy Place started the social wellness movement and has been leading it since 2019.
• We help top artists, executives, entrepreneurs, and athletes improve their health, routines, and performance.
• Our work has driven over 45 billion press impressions and sparked a global conversation about modern health.
• We are building a new category in health and wellness that will change how the world approaches health.
• We make people feel better every day.
• We are pioneering the social wellness space.
• We offer ongoing education in all aspects of health.
• We are building a career with one of the best luxury wellness brands in the world.
• We believe hospitality has the power to change someone's day, and wellness has the power to change someone's life.
• We are a passionate team that values excellence, wellness, and connection.
• We work in an environment where personal growth and collaboration thrive.

Equal Opportunity

• All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).