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About the Role

Service, set-up, and break-down assigned functions in a safe, accident-free manner. Provide warm, knowledgeable service and helpful guidance to guests.

Responsibilities

• Read BEO's and identify necessary equipment for function set-up.
• Set tables correctly and uniformly with proper equipment in assigned areas.
• Set up buffets with food presentation and table preparation before events.
• Maintain neat and clean buffet stations while servicing guests according to policies.
• Utilize proper in-room clearing and aisle tray break-down techniques for buffets and special food service tables.
• Assist Banquet Captain with setting up and breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following established food and beverage service guidelines.
• Complete assigned paperwork for each event or function.
• Perform side work during and after events.
• Organize and stock products or prepare for next day's events during server downtime.
• Return, wipe down, and maintain neatness of all used equipment in banquet areas.
• Dispose of served buffet food properly.
• Address leftover, untouched food in hot boxes or coolers with the Chef's before the event regarding post-event handling.
• Label, date, and store saved food properly.
• Return and properly store all unused equipment in designated storage areas.
• Ensure banquet areas are neat, clean, wiped down, and ready for the next day's business.

Requirements

• High School diploma/secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
• Thorough knowledge of the catering and food profession for analytical work.
• Knowledge of policies and procedures and ability to determine courses of action.
• Supervision/management skills.
• Oral and written communication skills.
• Moderate hearing ability for equipment timers and staff communication.
• Excellent vision for appropriate product preparation.
• Moderate speech communication skills for staff interaction.
• Moderate comprehension and literacy to read and understand BEO's.
• Ability to perform lifting/pushing/pulling/carrying essential for heavy production.
• Ability to bend when using lower ovens for cooking.
• Full range of mobility and ability to travel 30-50 feet regularly throughout the day.
• Ability to stand for up to one hour at a time, 3-5 times a day, during preparation or plate-up.
• Passionate about people and service.
• Strong communication skills for interacting with guests and employees.
• Reading and writing abilities used for paperwork, logging issues/complaints/requests/information updates.
• Basic math skills used for handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.

Skills

• Catering and food profession knowledge
• Policy and procedure application
• Supervision/management
• Oral communication
• Written communication
• Hearing
• Vision
• Speech communication
• Comprehension
• Literacy
• Lifting
• Pushing
• Pulling
• Carrying
• Bending
• Mobility
• Standing
• Math skills
• Problem-solving
• Reasoning
• Motivating
• Training

Location

• Buffalo, NY

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• High School diploma/secondary qualification or equivalent

Salary/Compensations

• Starting Hourly Rate at $20.00 per hour

Benefits

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

About the Company

• Hotel Equities is a multi-award-winning hotel development and hospitality management company.