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About the Role

The Solutions Architect is part of the Customer Success organization and the Box Consulting team, working across Box and with customers to define and build complex solutions. This high-impact, high-visibility role ensures customer satisfaction while promoting Box technical and platform solutions. You will play a critical role in building and sustaining customer and partner relationships while driving the adoption of the Box product and platform. The Solutions Architect also works closely with sales and field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there.

Responsibilities

Advise an enterprise on how to design an application for a custom document vault.
Help a customer migrate millions of files into Box.
Advise on how to best integrate Box into their custom CRM.
Facilitate conversations with prospective and existing customers that lead to the design of solution architectures and strategy.
Handle in-depth technical questions during meetings and sales calls as they relate to implementing Box solutions.
Develop project scope documentation, statements of work, technical specifications, and business requirements related to customer engagements.
Own the development and delivery of differentiated custom solutions.
Establish technical delivery expertise based on market trends, research and customer requirements.
Act as the primary leader for pre-sales scoping and delivering repeatable technical solutions.
Develop and deliver repeatable solutions that can be used as an industry playbook to drive repeated success & best practices.
Collaborate closely with key stakeholders across Sales and Customer Success to effectively execute on successful GTM strategy.
Accurately forecast capacity and deliver upon revenue targets.
Team with Solutions Consultants to support bookings target attainment.

Requirements

5+ years of development, consulting, or professional services experience.
Ability to work in a dynamic environment where ambiguity is common.
Ability to speak effectively to both technical and non-technical parties.
Expertise in architecture / system design for cloud solutions (i.e. APIs, DevOps, Infrastructure, middleware, scale limits, rate limits, etc.).
Experience working with one or more of the following: Python, Typescript, Node.js (MEAN stack), Java, .NET , Visualforce.
A driver's license may be required if you are asked to visit clients onsite.

Skills

AI-first approach with a growth mindset
Leverage AI for faster, smarter decisions
Technologist with a passion for solving complex problems
Trusted advisor and change agent
Collaborate with diverse teams
Intellectually curious and a passionate learner
Architecting and designing technical solutions
Box configurations/APIs
Other SaaS technologies
Integration technologies
Partner tools
Presenting detailed technical information to executives
Positioning ideas to all levels
Understanding of REST APIs
Understanding of JSON
Distill complex technical solutions and industry solutions into digestible parts
Expertise in Enterprise Content Management systems
Expertise in cloud migrations

Location

Redwood City, CA

Work Type

Hybrid
Onsite (minimum 3 days per week)

Experience Level

5+ years

Salary/Compensations

$142,000—$170,000 USD

Benefits

Equity
Benefits
Perks

About the Company

Box (NYSE:BOX) is the leader in Intelligent Content Management.
Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
We help companies thrive in the new AI-first era of business.
Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Content powers how we work.
Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.
Box lives its values, with community and in-person collaboration being a core part of our culture.
At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world.
We aim to recruit a passionate, high-performing workforce that reflects the world we live in.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees.
Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.
Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.