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About the Role

Airport Express Shuttle, Inc. is seeking a diligent and professional Virtual Assistant to join our team on a full-time, remote basis. This role is ideal for a self-motivated individual with excellent organisational skills and a commitment to customer satisfaction. The role requires working hours aligned with our core operations in the Pacific Time Zone (San Francisco).

Responsibilities

• Provide first-class customer support by responding to enquiries via email, phone, and online chat in a timely and professional manner.
• Manage all aspects of the booking process, including new reservations, modifications, and cancellations.
• Coordinate with our team of drivers to ensure schedules are accurate and that pickups and drop-offs are seamless.
• Maintain and update customer information accurately within our company database.
• Perform general administrative duties, such as data entry, report generation, and supporting the management team as required.
• Handle customer feedback and resolve any issues or complaints with empathy and efficiency to ensure a positive outcome.
• Assist with the processing of payments and the management of invoices.

Requirements

• Proven experience as a Virtual Assistant, Customer Service Representative, or in a similar administrative role.
• Exceptional written and verbal communication skills.
• Strong organisational, multitasking, and time-management abilities.
• Proficiency in using Microsoft Office Suite and other common remote working tools.
• The ability to work independently and take initiative in a remote environment.
• A customer-focused attitude with a high degree of professionalism and reliability.
• Access to a quiet, dedicated workspace and a stable, high-speed internet connection.
• Previous experience in the transport or travel industry is advantageous but not essential.

Skills

• Customer Support
• Booking Management
• Driver Coordination
• Database Management
• Data Entry
• Report Generation
• Payment Processing
• Invoice Management
• Microsoft Office Suite
• Remote Working Tools

Location

• Remote

Work Type

• Full-time
• Remote

About the Company

• Airport Express Shuttle, Inc. provides friendly, affordable, and convenient shared-ride airport shuttle services, making travel easier for our customers.