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About the Role

As a Department Manager, you will lead and support your team, fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit. You will ensure an excellent operational and visual experience for the store, customers, and colleagues, analyze sales data, and create plans to optimize results and profits.

Responsibilities

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaboration, planning & teamwork with in-store Visual Merchandiser team
• Give & receive feedback with your colleagues to learn, develop & support each other
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
• Secure a clean and tidy sales floor and back of house including stockroom areas
• Ensure high fashion quality, visual and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to Area team
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
• Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
• Responsible for opening & closing of store daily

Requirements

• Strong leader who enjoys taking responsibility for others
• Ambitious
• Effective communicator
• Supportive
• Analytical solution finder
• Capable of working with numbers and managing statistics
• Achievement-oriented
• Motivated by performance and competition
• Truly customer centric

Skills

• Customer service
• Sales
• Visual merchandising
• Commercial awareness
• Budget management
• Recruitment
• Onboarding
• Performance management
• Team development
• Fashion knowledge
• Trend analysis
• Stock management
• Communication
• Teamwork
• Feedback
• Planning
• Scheduling
• Operations management
• Inventory management
• Price management

Location

• Store location

Work Type

• Full-time
• Hourly

Experience Level

• Managerial experience

Salary/Compensations

• $31.25 - $36.63 hourly

Benefits

• 25% Staff Discount
• Medical Coverage
• Pharmacy Coverage
• Vision Coverage
• Dental Coverage
• Employee Assistance Program
• Vacation Pay
• Wellness Pay
• Holiday Pay
• Parental Pay
• 401K
• Commuter Benefits
• Health FSA
• Dependent Care FSA
• Additional Voluntary Benefits
• Colleague Resource Groups (CRGs)
• Global talent community access
• Health insurance
• Wellness programs
• Family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off
• Community day to serve local community

About the Company

• At H&M, our purpose is to liberate fashion for the many.
• We want to shape a new world in Fashion.
• A world with one ultimate goal: to unleash your self-expression.
• As an H&M colleague, you’re encouraged to be yourself & more.
• You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
• Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Equal Opportunity

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We are an inclusive company where you’re encouraged to be yourself at work
• At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation.
• Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.
• Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world.
• Hence all diversity dimensions are taken into consideration in our recruitment process.
• We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
• We are committed to providing reasonable accommodations for applicants with disabilities.