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About the Role

Perform receptionist and clerical responsibilities for the assigned unit, representing the Hospital with effective customer service skills. Ensure hospital visitation guidelines are followed, the waiting area is used appropriately, and assist patient families in obtaining needed information.

Responsibilities

• Demonstrates effective communication/customer service.
• Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages.
• Locates families at the request of health team members.
• Positively interacts with other members of the health care team to meet patient and family needs.
• Promptly and courteously answers patient calls and notifies the appropriate clinician of the patient’s need.
• Greets all visitors courteously with respect to social, cultural, and ethnic needs.
• Acts as a resource to families/visitors by providing information about hospital services and city information.
• Works with the housekeeper/USA and assigned volunteers to maintain visitors’ areas on a continuous basis.
• Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines.
• Keeps accurate records in the patient visitation log to monitor visitors in the area.
• Reports quickly to the appropriate supervisor or security of any problems.
• Provides proactive customer service functions to employees and visitors to the hospital.
• Maintains a professional appearance and demeanor at all times.
• Performs clerical duties.
• Coordinates area communication system/procedures.
• Greets all persons entering and exiting the unit and provides identification stickers to visitors.
• Participates in Quality Improvement Program.
• Undergoes respiratory fit testing in compliance with occupational health and safety standards.

Requirements

• 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office

Location

• Austin, Texas

Work Type

• Full-time

Experience Level

• 1 year experience

Education Level

• High School Diploma or equivalent

About the Company

• Texas Children’s presence in Austin supports a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood.
• Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018.
• There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area.
• Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists.
• Texas Children’s Hospital North Austin is a state-of-the-art facility providing world-class pediatric and maternal care to Austin families.
• Join a community of more than 15,000 dedicated team members.

Equal Opportunity

• All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.