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About the Role
Homewood Health is seeking a leader to oversee the delivery, quality, and performance of Crisis Management Services (CMS) across a region. This role involves leading, coaching, and supporting clinicians and associates, recruiting and training network clinicians, and managing regional clinical resources. The position requires collaboration with leadership on strategy and program development, ensuring services meet high standards, and participating in an on-call rotation.
Responsibilities
- Lead, coach, and support clinicians and associates across the assigned region.
- Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
- Recruit, onboard, train, and provide clinical consultation to network clinicians.
- Manage regional clinical resources and respond to customer and operational needs.
- Collaborate with leadership on strategy, program development, and service improvements.
- Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
- Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.
Requirements
- Master’s Degree in Social work, Counselling, or Psychology, with professional registration.
- Minimum 5 years of clinical counselling experience in crisis and trauma.
- Minimum 1 year of experience in a supervisory or management role.
- Expertise in crisis management, trauma-informed care, quality assurance, and clinical service delivery.
- Experience ensuring compliance with professional, legal, ethical, and accreditation standards.
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
- Proven ability to drive service excellence, accountability, and continuous improvement.
- French fluency is strongly preferred; bilingual candidates will be prioritized.
- All staff must have received all required doses of a COVID-19 vaccine approved by Health Canada, subject to any accommodation required by applicable human rights legislation.
Skills
- Leadership
- Communication
- Presentation
- Organizational
- Stakeholder management
- Crisis intervention
- Trauma-informed care
- Case management
- Crisis management
- Quality assurance
- Clinical service delivery
- Microsoft Office (Word, Excel, and PowerPoint)
Location
- Regional
Work Type
- Full-time
Experience Level
- 5 years clinical counselling experience
- 1 year supervisory or management experience
Education Level
- Master’s Degree in Social work, Counselling, or Psychology
- Professional registration
About the Company
- Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders.
- Our organizational culture values service excellence, integrity, collaboration and innovation.
- Our people make a difference!
- Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.
Equal Opportunity
- As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion.
- We encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.