Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Supports business office operations by actively listening to callers and booking appropriate OB/Gyn appointment types following provider restrictions. Serves as the initial point of contact, representing the organization by providing excellent customer service while maintaining compliance and confidentiality.

Responsibilities

• Books patient appointments for OB/GYN providers utilizing the Epic electronic medical record system.
• Confirms and/or makes changes to demographic information and notifies patients of account balances.
• Adheres to scheduling protocols for multiple locations and provider restrictions.
• Uses electronic resource material as needed to support efficient appointment scheduling.
• Performs within department metrics and call standards.
• Screens and directs incoming calls as needed.
• Verifies scheduling accuracy of MyChart appointments.
• Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
• Works holiday shifts as required.
• Follows assigned work schedule, promptly returning from breaks and lunch periods.
• Maintains regular and dependable attendance.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Experience using a PC in a Windows environment required.
• Experience working in a healthcare setting, preferably in OB/Gyn, is preferred.
• Customer service experience is preferred.
• Six months or more of experience working in the Patient Call Coordinator role or similar experience is preferred.
• Must reside in Texas.
• Must be willing to attend on-site training and occasional in-person department meetings in Austin, TX.

Skills

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology.
• Excellent interpersonal and problem-solving skills.
• Ability to manage competing priorities.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent customer service skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to work in a team environment.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Location

• Austin, TX
• Remote (after ~90 days)

Work Type

• Onsite (training)
• Remote (after training)
• Full-time

Experience Level

• 6 months+ preferred

Education Level

• High school diploma or GED

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Time Off
• 401(k)
• EAP
• Life Insurance
• Long Term Disability
• Tuition Reimbursement
• Child Care Assistance
• Health & Fitness
• Sick Child Care Assistance
• Development

About the Company

• Austin Regional Clinic has been voted a top Central Texas employer by employees for over 15 years.
• One of central Texas’ largest professional medical groups with 35+ locations and continuing to grow.