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About the Role

The Accounts Receivable Specialist - Cash Application is responsible for the timely and accurate application of customer payments, ensuring the integrity of account receivable records. This role supports the Company’s working capital objectives by accurately posting customer payments, researching and resolving unapplied cash, and partnering with internal teams and customers to resolve payment discrepancies. The ideal candidate is detail-oriented, analytical, customer-focused, and thrives in a fast-paced, high volume environment while continuously seeking opportunities to improve processes and efficiency.

Responsibilities

Process customer payments daily.
Apply ACH, wire, lockbox, checks and credit card payments.
Interpret customer remittance information and accurately apply payments to open invoices.
Research, identify, and resolve unapplied, unidentified and misapplied cash.
Investigate short pays, deductions, overpayment, duplicate payments, and payment discrepancies.
Maintain payment accuracy and data integrity within the ERP.
Balance daily cash receipts and reconcile payment activity.
Understand customer banking relationships.
Ensure payments are posted according to customer instructions.
Maintain accurate customer account documentation (i.e. customer remittances and other supporting documents).
Support month-end close.
Assist internal and external audits.
Identify opportunities to improve collection effectiveness.
Recommend process improvements to increase efficiency.
Support continuous improvement initiatives.

Requirements

High school diploma or equivalent required.
1–2 years of customer service experience required.
3+ years of B2B collections experience or cash application experience required.
Strong attention to detail, with the ability to interpret customer remittances and understand banking relationships, required.
Positive safety attitude and personal integrity -- both are non-negotiable.
Must be willing to initiate and build strong relationships with customers and project team members.

Skills

Strong written and verbal communication
Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
Strong communication skills, both verbal and written
Ability and creativity to reason and think logically in problem solving

Experience Level

1+ year of construction industry experience preferred.
1–2 years of customer service experience required.
3+ years of B2B collections experience or cash application experience required.

Education Level

High school diploma or equivalent required.
Associate's or bachelor's degree in a related field preferred.

About the Company

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication