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About the Role

The Customer Marketing team executes programs that amplify customer voices, showcasing successes through content, events, and references to drive awareness, consideration, and conversion. This role involves building programs from the ground up, communicating with impact at all levels, leveraging AI tools, and managing complex projects in a fast-moving environment.

Responsibilities

• Partner closely with cross-functional go-to-market teams to identify and develop impactful customer stories and use cases to support Stripe's go-to-market efforts.
• Collaborate with the broader Marketing and Communications teams to incorporate customer voices and stories into digital, social, event, and other marketing channels.
• Act as the primary point of contact for sourcing, pitching, and managing customer speakers for key industry events and conferences.
• Design and implement new strategic initiatives to identify, engage, and nurture top customers.
• Leverage AI tools and, where applicable, collaborate with technical teammates to build lightweight agents that automate and scale customer marketing workflows — such as content production, program reporting, and customer outreach.
• Develop and deliver regular program updates and performance readouts to senior and executive stakeholders, surfacing key insights, progress against goals, and strategic recommendations.
• Analyze program performance and customer sentiment to continuously optimize Stripe's approach to customer marketing.
• Work with global Stripes to share best practices, adapt successful programs for local markets, and contribute regional insights to the overall global strategy.

Requirements

• 6+ years of customer marketing experience with experience working in B2B settings and with sales teams.
• Strong communication and executive presence, with the ability to build relationships with customers, synthesize program performance into compelling narratives, and present confidently to senior and executive leadership.
• Experience building and driving customer-centric programs and activations.
• Exceptional organizational skills, ability to think through and implement processes that scale.
• Comfort working with AI tools as a core part of daily work — using them to move faster, produce higher-quality output, and find new ways to scale programs.
• Direct content creation experience including case studies, speaking engagements and video storytelling.
• Experience owning relationships with multiple external content agencies.
• Hands-on experience collaborating on or building AI agents to automate marketing workflows or program operations.
• Familiarity with Google Analytics, Hubble, and customer marketing software.

Skills

• Storytelling
• Program building
• Communication
• AI tools
• Cross-functional collaboration
• Project management
• Executive presence
• Customer marketing
• Content creation
• Agency management
• AI agent development
• Google Analytics
• Hubble
• Customer marketing software

Experience Level

• 6+ years

About the Company

• Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
• Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
• This means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.