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About the Role

Adyen is seeking an experienced and motivated Manager Platforms Account Management UK to lead the UK Platforms Account Management team. This role is crucial for driving execution, operational health, and strategic direction within a cornerstone market for Adyen, focusing on the Platforms and Marketplaces portfolio. The ideal candidate will translate market visions into actionable milestones, drive portfolio growth, and coach team leads and senior account managers into organizational leaders.

Responsibilities

Deliver 12–18 month commercial targets and revenue growth for the Platforms portfolio.
Establish goals, accurate forecasting, and commercial strategies to maximize user/sub-merchant adoption.
Upskill Team Leads into strategic people leaders and mentor Senior Account Managers.
Guide the team through complex account planning, contract renegotiations, and executive engagements.
Build trust with high-value enterprise contacts and act as the escalation point before the Head of AM.
Serve as a senior trusted advisor to c-suite executives at major Platforms and Marketplaces.
Mentor teams to uncover commercial opportunities and guide high-stakes renegotiations.
Lead initiatives to streamline complex platform workflows (e.g., sub-merchant onboarding, compliance/KYC, and payout structures).
Exemplify and coach teams on the Adyen Formula and Leadership Expectations.
Act as a culture carrier to foster cross-functional collaboration with Sales, Product, Tech, and Marketing.

Requirements

Proven experience acting as a second-level manager, with a passion for guiding, mentoring, and upskilling people managers.
Ability to effectively keep senior individual contributors motivated and strategically aligned.
Deep knowledge of the payments industry with a clear understanding of the operational challenges, API frameworks, onboarding nuances, and financial regulations impacting Platforms and Marketplaces.
Proven track record of defining mid-term pipeline goals, managing complex client negotiations, and connecting complex data points into a single cohesive strategy.
Exceptional situational judgment, with the ability to navigate difficult internal trade-offs and confidently communicate vertical decisions.
Strong internal communicator who can navigate complex environments both internally and externally.
Ability to remove regional roadblocks using past experience and advocate fiercely for the vertical team structure.
7–10+ years of experience in senior commercial roles within Account Management, Customer Success, or Business Development, including a strong track record of managing people managers or multi-level teams.
Deep operational experience within the SaaS, B2B Platform, and/or Marketplace ecosystem, with a solid grasp of embedded financial products.
Proven experience within Fintech or Enterprise Payments is highly preferred.
Proven ability to move beyond tactical execution to mid-term partnership scaling.
Ability to work on strategic projects at a regional vertical level while maintaining a global perspective.
Full professional proficiency in English.

Skills

Payments industry knowledge
SaaS ecosystem understanding
B2B Platform ecosystem understanding
Marketplace ecosystem understanding
API frameworks
Financial regulations
Commercial strategy
Client negotiation
Data analysis
Cross-functional collaboration
People management
Mentoring
Coaching

Location

London

Work Type

Office-first
Hybrid team

Experience Level

Manager
Second-level manager
7-10+ years of experience

About the Company

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft.
Adyen is the financial technology platform of choice.
At Adyen, everything is engineered for ambition.
Adyen creates an environment with opportunities for people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.
Adyen's teams are motivated individuals who tackle unique technical challenges at scale and solve them as a team.
Adyen delivers innovative and ethical solutions that help businesses achieve their ambitions faster.

Equal Opportunity

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum.
Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.
No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply.
We look forward to your application!