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About the Role

As part of FCM’s Emergency Assist team, you will work directly with the Shift Managers to ensure the necessary functions of our clients’ travel programme are exceeded. You will play an integral part in the success of our relationships with our clients and you are often the first line of communication with our clients and the travellers. Using your high level of operational knowledge you will deliver consistently high-quality service by actively listening and interpreting traveller requirements and providing sound and constructive information and options for travel.

Responsibilities

Deliver consistently high-quality service by actively listening and interpreting traveller requirements.
Provide sound and constructive information and options for travel.
Think ahead to identify business needs and take proactive steps to improve efficiencies.
Collaborate effectively with internal and external stakeholders.
Work both independently and in a team environment.
Be attentive to client and traveller needs.

Requirements

Minimum of 2 years experience as a Travel Consultant
Experience in GDS – Amadeus
Extensive industry and travel knowledge
Extensive fares knowledge
Strong client focus and service ethic
Positive and open-minded attitude with a willingness to adapt

Skills

Operational knowledge
Client focus
Service ethic
Adaptability

Work Type

Hybrid

Experience Level

Minimum of 2 years experience

Benefits

Exclusive Travel Discounts
Career Development opportunities
Vibrant Culture & industry-renowned social events
Active Hour for fitness or personal wellness
Comprehensive Health Cash Plan (dental, optical, chiropractic care)
Health & Wellbeing Challenges
Financial Wellbeing Support (mortgage advice, financial guidance, money coaching)
Company-matched charitable donations
Excellent pension scheme
Share options
Electric vehicle scheme
Variety of salary sacrifice benefits

About the Company

FCM is a global travel management company with 24/7 support in 100+ countries.
FCM is a movement of 6,500+ changemakers, travel experts, and performance drivers redefining corporate travel.
FCM makes corporate travel smoother, smarter, and bolder for the world's biggest companies.
FCM is certified as a great place to work and fuelled by an alternative mindset.
FCM embraces change, challenges convention, and does things differently.

Equal Opportunity

Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.